Department Manager (Springfield, IL)

Anchor Point Management Group; Springfield (IL); On-site; USD 24,796 - 37,195; Full time

Benefits offered by this job

Competitive pay

Same-day pay options

Manager bonus potential

Flexible scheduling

Team Member discounts

Fun, team-oriented atmosphere

Opportunities for growth and development

Job summary

Anchor Point Management Group in Springfield, IL is seeking a dedicated Team Leader to oversee daily operations and ensure exceptional guest experiences. This role requires leadership skills to train and develop staff, manage operations, and maintain a clean and compliant environment.

The ideal candidate will have a high school diploma, restaurant experience, and a passion for team development. Benefits include competitive pay, same-day pay options, and opportunities for growth in a fun, team-oriented atmosphere.

Qualifications

• High school diploma (or equivalent) required; restaurant and/or leadership experience preferred.
• Solid understanding of restaurant operations, food safety, and responsible alcohol service.
• Team-first mindset; passionate about developing people, building culture, and leading by example.

Responsibilities

• Lead and inspire Team Members to deliver top-tier service and unforgettable fan experiences.
• Coach, train, and develop your team—building an all-star lineup every day.
• Own execution across operations, from guest engagement to quality, speed, and accuracy.
• Champion a clean, safe, and compliant environment across all areas.

Skills

Restaurant operations understanding

Leadership experience

Team development

Food safety knowledge

Motivation and energy

Education

High school diploma or equivalent

Job description

Job Details

Job Location: 2808 North Dirksen Parkway - Springfield, IL 62702
Salary Range: $18.00 - $27.40 hourly

Responsibilities

• Lead and inspire Team Members to deliver top‑tier service and unforgettable fan experiences.
• Coach, train, and develop your team—building an all‑star lineup every day.
• Own execution across operations, from guest engagement to quality, speed, and accuracy.
• Champion a clean, safe, and compliant environment across all areas.
• Bring energy to in‑house promotions, local marketing, and fan engagement initiatives.
• Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and ongoing development of Department Team Members.
• Maintain the department at or above staffing guidelines determined at each Period Business Review.
• Develop and implement action plans and development plans for direct reports.
• Coordinate with other Department Managers on hiring decisions to ensure growth opportunities for Team Members.
• Create weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs.
• Develop and implement incentive programs and contests for the department; actively motivate Team Members to participate in company promotions and incentives.
• Provide regular performance feedback, including timely performance appraisals and merit increases; administer semi‑annual merit increase process.
• Assist the General Manager with coaching other managers on effective performance management procedures.
• Oversee and facilitate training during training weeks; ensure WCTs are correctly scheduled to conduct department modules.
• Help General Manager with ongoing performance management and development of Bar, Hospitality and Assistant Managers.
• Utilize World Wide Wings support teams/subject matter experts when necessary or required.
• Provide coaching and follow‑up to direct reports to ensure execution of service standards and guest experience.
• Communicate effectively through departmental meetings to share successes, new procedures, and areas of opportunity.
• Ensure all department Team Members have current state required training and permits; actively look for and identify techniques to attract new guests.
• Manage the restaurant's Guest Comment program; ensure all food‑quality complaints are handled timely and provide coaching on handling guest complaints concerning food quality.
• Utilize the Guest Experience Management (GEM) program to provide feedback to Team Members and adjust accordingly to ensure overall guest satisfaction.
• Facilitate and ensure adherence to new food and bar product rollouts.
• Ensure all Team Members meet or exceed standards for serving quality products, recipe adherence, and portioning.
• Communicate with food vendors to meet delivery and quality specifications; monitor and report on equipment repair needs.
• Operate the department in compliance with Board of Health and standard food safety practices.
• Monitor food cost and labor results; establish daily, weekly, monthly, and quarterly projections; understand P&L and create action plans for problem areas.
• Maintain proper inventory levels for all food, paper products, and alcohol products; use inventory tools and audit accuracy.
• Manage waste, comps, voids, and discounts; create incentive contests to drive sales and cost control.
• Assist the General Manager with local restaurant marketing program and execution of fan‑engagement initiatives.

Requirements

• High school diploma (or equivalent) required; restaurant and/or leadership experience preferred.
• Solid understanding of restaurant operations, food safety, and responsible alcohol service.
• Team‑first mindset; passionate about developing people, building culture, and leading by example.
• High energy, motivation, and enthusiasm for a fast‑paced environment.
• Ability to maintain a safe and compliant environment across all areas.

Benefits

• Competitive pay.
• Same‑day pay options.
• Manager bonus potential.
• Flexible scheduling.
• Team Member discounts.
• Fun, team‑oriented atmosphere.
• Opportunities for growth and development.