Department Manager RTW - SoHo

Brobston Group; New York (NY); On-site; USD 110,000 - 115,000; Full time

Job summary

Kering is seeking a Department Manager, RTW in its SoHo store, reporting to the Store Director. You will oversee RTW performance, customer service, and brand image, on the floor driving sales and client strategy.

With a minimum of 5 years in luxury retail management, you will mentor staff, recruit and train, ensure operational compliance, and collaborate to elevate cross-selling across the team. This is a leadership role within a global luxury group.

Qualifications

• Minimum 5 years of experience in a managerial role within the luxury sector.
• Strong drive for results; goal oriented.
• Strong understanding of RTW collections and product knowledge
• Refined eye for silhouettes and full-look styling
• Curiosity and connection to the luxury universe to stay ahead of trends
• Demonstrated ability to lead, mentor, and manage a team.
• Excellent communication skills: both written and verbal

Responsibilities

• Oversee the RTW department's performance, customer service and company image in the store.
• Demonstrate sales leadership by playing an active role on the floor and working to achieve and exceed sales targets for the store and for RTW.
• Drive lifetime loyalty and spend with new and existing clients by maintaining accurate client records and working closely with the team to ensure the proper client strategy.
• Ensure the department maximizes its business potential in line with company strategy.
• Mentor and coach sales team members, developing their competencies, and driving both personal and department-wide sales.
• Collaborate with the Store Director on recruiting, training, and developing RTW department staff.
• Ensure compliance with operational procedures and standards in partnership with the BOH team.
• Uphold the brand’s service values, delivering exceptional customer service and managing relationships professionally.
• Perform operational functions such as opening and closing the department, managing stock, and back-office tasks.
• Strengthen the RTW business by integrating shoes into curated full-silhouette styling and partnering with fellow managers to elevate cross-selling and upselling capabilities across the sales teams.

Skills

Sales leadership

People management

Client relationship management

Communication skills

Multilingual

Job description

We are currently seeking a Department Manager, RTW (Ready-to-Wear) will report to the Store Director as part of our dynamic team in SoHo.

How you will contribute:

• Oversee the RTW department's performance, customer service and company image in the store.
• Demonstrate sales leadership by playing an active role on the floor and working to achieve and exceed sales targets for the store and for RTW.
• Drive lifetime loyalty and spend with new and existing clients by maintaining accurate client records and working closely with the team to ensure the proper client strategy.
• Ensure the department maximizes its business potential in line with company strategy.
• Mentor and coach sales team members, developing their competencies, and driving both personal and department-wide sales.
• Collaborate with the Store Director on recruiting, training, and developing RTW department staff.
• Ensure compliance with Bottega Veneta’s operational procedures and standards in partnership with the BOH team.
• Uphold the brand’s service values, delivering exceptional customer service and managing relationships professionally.
• Perform operational functions such as opening and closing the department, managing stock, and back-office tasks.
• Strengthen the RTW business by integrating shoes into curated full-silhouette styling and partnering with fellow managers to elevate cross-selling and upselling capabilities across the sales teams.

Who you are:

• Minimum of 5 years of experience in a managerial role within the luxury sector.
• Strong drive for results; goal oriented
• Strong understanding of RTW collections and product knowledge
• Refined eye for silhouettes and full-look styling
• Curiosity and connection to the luxury universe to stay ahead of trends
• Demonstrated ability to lead, mentor, and manage a team.
• Excellent communication skills: ability to communicate effectively both verbally and in writing.
• Adaptable, organized, and a strong brand ambassador.
• Multilingual is a plus.

Salary Range- New York:

Annual base salary range of $110,000 - $115,000 (plus discretionary bonus)

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

EOE MDFV