RTW Department Lead | Luxury Retail & Style Coach

Brobston Group; New York (NY); On-site; USD 110,000 - 115,000; Full time

Job summary

Kering is seeking a Department Manager, RTW in its SoHo store, reporting to the Store Director. You will oversee RTW performance, customer service, and brand image, on the floor driving sales and client strategy.

With a minimum of 5 years in luxury retail management, you will mentor staff, recruit and train, ensure operational compliance, and collaborate to elevate cross-selling across the team. This is a leadership role within a global luxury group.

Qualifications

• Minimum 5 years of experience in a managerial role within the luxury sector.
• Strong drive for results; goal oriented.
• Strong understanding of RTW collections and product knowledge
• Refined eye for silhouettes and full-look styling
• Curiosity and connection to the luxury universe to stay ahead of trends
• Demonstrated ability to lead, mentor, and manage a team.
• Excellent communication skills: both written and verbal

Responsibilities

• Oversee the RTW department's performance, customer service and company image in the store.
• Demonstrate sales leadership by playing an active role on the floor and working to achieve and exceed sales targets for the store and for RTW.
• Drive lifetime loyalty and spend with new and existing clients by maintaining accurate client records and working closely with the team to ensure the proper client strategy.
• Ensure the department maximizes its business potential in line with company strategy.
• Mentor and coach sales team members, developing their competencies, and driving both personal and department-wide sales.
• Collaborate with the Store Director on recruiting, training, and developing RTW department staff.
• Ensure compliance with operational procedures and standards in partnership with the BOH team.
• Uphold the brand’s service values, delivering exceptional customer service and managing relationships professionally.
• Perform operational functions such as opening and closing the department, managing stock, and back-office tasks.
• Strengthen the RTW business by integrating shoes into curated full-silhouette styling and partnering with fellow managers to elevate cross-selling and upselling capabilities across the sales teams.

Skills

Sales leadership

People management

Client relationship management

Communication skills

Multilingual

Job description

Kering is seeking a Department Manager, RTW in its SoHo store, reporting to the Store Director. You will oversee RTW performance, customer service, and brand image, on the floor driving sales and client strategy.

With a minimum of 5 years in luxury retail management, you will mentor staff, recruit and train, ensure operational compliance, and collaborate to elevate cross-selling across the team. This is a leadership role within a global luxury group.