Client Advisor - NY Flagship

Brobston Group; New York (NY); On-site; USD 36,000 - 39,000; Full time

Job summary

Kering in New York is seeking a Client Advisor to join our luxury team. You will meet sales goals through client outreach, appointments, and in-store events, while delivering exceptional service.

You will use the Client Journey and proven selling techniques to maximize transactions, maintain up-to-date client profiles, and uphold visual standards. A genuine interest in fashion and strong communication are essential.

Qualifications

• 1–2 years retail sales experience
• Luxury environment preferred
• Able to achieve sales goals and KPIs
• Builds a loyal client following

Responsibilities

• Meet and exceed monthly sales goals and KPIs through client outreach and appointments
• Utilize Client Journey and selling techniques to maximize transactions
• Establish and maintain client profile records
• Continuously seek feedback and maintain a learning attitude
• Maintain product knowledge on all collections using training resources
• Assist with store opening/closing procedures and maintain visual standards
• Comply with company policies
• Foster an environment of fairness and respect

Skills

Retail sales

Luxury retail

Clienteling

Sales goals

Communication

Team oriented

Job description

We are currently seeking a Client Advisor who will report to the Department Manager as part of our dynamic team in Madison.

How you will contribute:

• Meet and exceed monthly sales goals and KPI's thru client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiatives
• Effectively utilize the Bottega Veneta Client Journey and other selling techniques (cross-selling, multiple selling, upselling, etc.) to maximize each transaction, improve KPI's and close sales
• Establish and nurture strong relationships with all clients, routinely updating and maintaining client profile records
• Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management
• Sustain a high level of product knowledge (technical and inspirational) on all collections by utilizing various training resources provided by the Company
• Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested
• Comply with all company policies and procedures
• Maintain an environment where all associates are treated fairly and with dignity and respect

Who you are:

• 1-2 years of previous retail sales experience in a customer service related field; preferably a luxury environment
• Ability to consistently achieve and exceed sales goals and KPI's
• Builds and maintains a loyal client following
• Has a genuine interest in fashion and follows industry trends/news
• Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented
• Possesses strong verbal and written communication
• Maintains a polished and well-groomed appearance at all times
• Luxury retail sales experience preferred
• Ability to be mobile on the sales floor for extended periods of time
• Available to work closing shifts a minimum of 3 times per week, minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday season
• Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis

New York Salary Range:

Salary range of $26.00-28.00/hr (plus commission and overtime eligibility)

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

EOE MDFV