Operations Supervisor - Madison Avenue

Brobston Group; New York (NY); On-site; USD 41,000 - 44,000; Full time

Job summary

Kering's Madison Avenue flagship seeks an Operations Supervisor to oversee stock rooms, shipping/receiving, and cashier coordination. You will ensure accurate deliveries, maintain stock-room standards, and support management with inventory controls and trained staff.

The role emphasizes organizational excellence, strong communication, and the ability to manage multiple tasks in a luxury retail environment. New arrivals, replenishment, and returns require timely, accurate handling.

Qualifications

• 2–4 years of experience in highly-complex, retail stock room.
• Experience with international/domestic freight a plus (FedEX/UPS).
• Excellent organizational and communication skills.
• Excel proficiency; basic computer skills.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Ensure accurate receiving/shipping documentation and quantities.
• Provide stock checks and quick delivery to sales floor.
• Maintain stock room by style, color and size as directed.
• Execute routine cycle counts and report discrepancies.
• Maintain organized shipping area and log outgoing merchandise.
• Maximize stock space for efficient store operation.
• Communicate arrivals, replenishment and returns to management.
• Assist in training new hires on shipping/receiving policies.
• Supervise payment procedures and assist cashiers when needed.
• Coordinate with Facilities and HQ Operations on maintenance.
• Oversee after/before sales and product returns.
• Manage staff clothing allowance.

Skills

Attention to detail

Organizational skills

Verbal & written communication

Self-motivated

Mobility/physical stamina

Excel

Job description

We are currently seeking an Operations Supervisor who will report to the Assistant Store Director, Operations as part of our dynamic team in Madison Avenue Flagship.

Your Opportunity

Serves as an ambassador of the brand by exhibiting passion for Bottega Veneta, meeting and exceeding sales and Key Performance Indicator goals as set forth by store management and consistently providing world class customer service.

How You Will Contribute

• Ensuring merchandise and supply deliveries are accurate, verifying all quantities shipped/received match corresponding documentation for all incoming/outgoing shipments


• Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor


• Maintain stock room standards through organization of merchandise by style, color and size or as directed by Store Management/Operations Department


• Execute routine cycle counts and resolve/inform management of any identified inventory discrepancies


• Maintain organized shipping area ensuring all outgoing merchandise is properly packaged and logged following all policies and procedures


• Maximize all available stock space to ensure merchandise can be easily accessed by all employees and allow the store to function at maximum efficiency


• Ensure timely communication with management and sales team in regard to new arrivals, product replenishment and client returns


• Re-stock appropriate levels of packaging supplies within the boutique


• Aid in training new hires on all policy and procedures related to shipping and receiving


• Complete tasks and projects as assigned by Store Management


• Supervises payment procedures. Manages the Cashier(s), working alongside them during payments if necessary and helping them find a solution to any problems that may occur ( when applicable).


• Manages the administration activities such as petty cash and daily or weekly deposits with the bank ( when applicable).


• Guarantees adequate boutique operation in terms of structure, taking care of all the details that allow the team members to carry out their job efficiently. Contacts and manages non merchandise supply (stationery, uniforms, packaging, drinks, etc.).


• Collaborates with the Facilities office to supervise all the possible maintenance and cleaning operations.


• Coordinates with the Operations Office of HQ, to manage and supervise all the operations procedure.


• Monitors the process of After Sales, Before Sales and product returns.


• Manages cases of BV staff clothing allowance.

Who You Are

• 2-4 years of experience preferred in highly-complex, retail stock room; previous experience working with international/domestic freight companies a plus (i.e. FedEX/UPS)


• Ability to easily execute multiple tasks and challenging priorities with strong attention to detail


• Excellent organizational skills


• Strong verbal and written communication skills


• Self-motivated, professional and polished team player


• High level of accountability and reliability with willingness to accept feedback


• Basic computer skills, Excel experience preferred


• Ability to be mobile/stand for extended periods of time


• Ability to climb a ladder and lift packages upward of 20 lbs. on a regular basis

New York Salary Range

Salary range of $30.00-32.00/hr (plus overtime eligibility)

Why Work With Us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

EOE M/D/F/V