Department Manager / Advisor

SA Service Agricole; Warwick (RI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Group Insurance

Pension Plan

Paid Time Off

Education and training

Employee Assistance Program

Employee Referral Program

Cell phone provided

Uniform provided

Social activities

Friendly work environment

Job summary

SA Service Agricole is seeking a Department Manager / Advisor in Warwick, RI to oversee workshop operations, lead a team of mechanics, and ensure high-quality repairs and customer satisfaction. The role emphasizes leadership, organization, and strong client communication within a busy service department.

Key duties include scheduling, cost monitoring, delivery prep, billing, and warranty handling, with a focus on safety and efficiency.

Qualifications

• Leadership and team-management experience are essential.
• Strong customer service orientation and communication skills.
• Excellent organizational skills with ability to manage priorities.
• Ability to motivate a team and lead under pressure.
• Good judgment, independence and proactive problem-solving.

Responsibilities

• Plan, coordinate, and supervise workshop operations and mechanics’ schedules.
• Greet and advise customers on maintenance and repair needs.
• Monitor project progress, cost estimates, and client communication.
• Oversee preparation of equipment prior to delivery.
• Manage work orders, billing, and warranty requests.
• Ensure quality of repairs and efficiency of department operations.
• Coordinate transportation, loans and rentals of machinery.
• Help supervise, train, and motivate the mechanics team.
• Ensure health and safety standards in the workshop.
• Contribute to department performance goals and maintain relations with customers and suppliers.

Skills

Leadership

Team management

Customer service

Organizational skills

Communication

Problem solving

Decision making

Education

Vocational training (DEP)

Job description

As a Department Manager / Advisor At SA Service Agricole, you will play a key role in ensuring the smooth operation of our service department. You will coordinate workshop operations, manage the team of mechanics, and follow up on customer requests.

Your leadership, organizational skills, and customer-focused approach will directly contribute to the efficiency of our operations and the satisfaction of our customers.

Your main tasks will be to :

• Plan, coordinate, and supervise workshop operations and the mechanics' schedules.
• Greet and advise customers on their agricultural machinery maintenance and repair needs.
• Monitor project progress, cost estimates, and communication with clients.
• Oversee the preparation of new and used equipment prior to delivery.
• Manage work orders, billing, and warranty requests and claims.
• Ensure the quality of repairs and the efficiency of the department's operations.
• Coordinate the transportation of machinery as well as equipment loans and rentals.
• Help supervise, train, and motivate the team of mechanics.
• Ensure compliance with health and safety standards in the workshop.
• Contribute to the achievement of the department's performance goals and maintain good relationships with customers and suppliers.

You ideally have :

• Relevant vocational training (DEP) and 3 to 5 years of experience.
• Experience in workshop management, customer service, or a similar position.
• Excellent organizational skills and the ability to manage priorities effectively.
• Leadership skills and the ability to motivate a team.
• Strong communication and customer service skills.
• Good judgment, independence, and initiative in problem-solving.
• The ability to work well under pressure and make decisions.
• Team spirit, a positive attitude, and a strong commitment to doing a good job.

What we offer:

• Full-time, permanent, day shift position (40 hours/week)
• Salary to be negotiated
• Group Insurance
• Pension Plan and Retirement Savings Program
• Paid Time Off
• Continuing education and training
• Employee Assistance Program (EAP)
• Employee Referral Program
• Cell phone and uniform provided
• Social Activities and a Friendly Work Environment