Department Manager

McDonald's; Homewood (IL); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Competitive pay starting at $18/hr up 

Monthly bonus program

Paid sick leave

Tuition reimbursement

Training and advancement opportunities

Employee discounts

Free uniforms

Free meals

Medical, dental and vision coverage

Birthday recognition

Job summary

McDonald’s is seeking a Department Manager to lead critical restaurant operations, including Guest Service, Kitchen, and People functions. You will supervise crew and managers to maintain safety, quality, and efficiency while driving customer satisfaction at a high standard.

You’ll report to the General Manager, coordinate training, handle scheduling, and ensure execution of promotions and service procedures in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• Lead internal functions including Employee Training, Food Safety and Inventory Management.
• Delegate tasks to team members and report results.
• Support the General Manager to achieve restaurant performance and quality standards.

Responsibilities

• Lead Guest Service, ensuring great customer experience and effective promotions.
• Oversee Kitchen operations to deliver quality food quickly and safely.
• Manage People Department duties: hire, train, and schedule to meet goals.
• Collaborate with the team to maintain safe, efficient restaurant operations.
• Partner with restaurant staff to ensure smooth operations and excellent service.

Skills

Team leadership

Customer service

Communication

Decision making

Training

Food safety

Inventory management

Coaching

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Description

This role is vital to the operations within the restaurant because you'll:

• Take action first: Lead important internal functions including Employee Training, Food Safety and Inventory Management.
• Be results oriented: Effectively delegate tasks to team members and report back results.
• Lead the experience: Directly support the General Manager to achieve restaurant performance and quality standards in three areas.

The Guest Service Department Manager’s responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.

The Kitchen Department Manager’s responsibilities may include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu.

The People Department Manager’s responsibilities may include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This manager’s responsibilities may also include making sure Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.

• Understand that teamwork is key: Partner with restaurant team to ensure safe and efficient operations of the restaurant.

To Be a Successful Department Manager, You'll Need

• A commitment to excellence and safety in the workplace.
• Strong customer service and support focus.
• The ability to communicate effectively and anticipate customer needs.
• To provide solutions and make decisions in a fast-paced environment.

You must be 18 years or older to be a manager in our franchised owned and operated restaurants.

Perks & Benefits

• Competitive pay starting at $18/hr up to $21/hr, depending on experience and professionalism.
• Monthly bonus program focused on operations, people and profit.
• Paid sick leave and/or paid time away.
• Tuition reimbursement and/or educational assistance.
• Training and advancement management leadership opportunities.
• Employee discounts, free uniforms and free meals.
• Medical, dental and vision coverage.
• Birthday recognition.

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.