Department Leader - Customer Experience & Store Ops

Kroger Family of Companies; Littleton (CO); On-site; USD 34,000 - 45,000; Full time

Job summary

Kroger Family of Companies is seeking a department leader for the Drug GM section to drive outstanding customer experiences and safe, clean store operations. You will manage department activities, educate staff on promotions, and collaborate with store management to achieve sales and budget targets.

The role requires effective communication, organizational skills and prior retail or Drug GM experience, with a focus on safety, accuracy and positive customer engagement.

Qualifications

• Effective communication skills required for teamwork and customer interaction.
• Basic math skills for handling pricing, totals and discrepancies.
• Ability to stay composed and productive in busy environments.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates and set performance goals.
• Develop scheduling to manage customer volume during hours of operation.
• Train associates and participate in performance appraisal process.
• Adhere to laws and company guidelines.
• Create an welcoming environment and respond to product questions.

Skills

Effective communication

Basic math knowledge

Stress management

Education

High school education or equivalent

Management experience

Drug GM experience

Retail experience

Second language

Job description

Kroger Family of Companies is seeking a department leader for the Drug GM section to drive outstanding customer experiences and safe, clean store operations. You will manage department activities, educate staff on promotions, and collaborate with store management to achieve sales and budget targets.

The role requires effective communication, organizational skills and prior retail or Drug GM experience, with a focus on safety, accuracy and positive customer engagement.