Department Lead, Customer Experience & Operations

Pick 'n Save; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Associate discounts

Tuition reimbursement

Growth opportunities

Job summary

Kroger in Milwaukee, WI is seeking a Drug GM Department Supervisor to oversee operations, train staff, and deliver exceptional customer service. You will manage scheduling, promotions, inventory, and safety procedures while maintaining a welcoming environment for customers.

Candidates should have strong communication skills, basic math ability, and prior retail/department leadership experience. This on-site role supports store performance and guest satisfaction.

Qualifications

• Strong communication and customer service mindset.
• Ability to handle stressful situations in a retail setting.
• Basic math and cashiering accuracy are needed.

Responsibilities

• Create outstanding customer experiences through service.
• Direct and supervise Drug GM department functions and staffing.
• Develop scheduling to manage customer volume and goals.
• Train associates and participate in performance appraisals.
• Ensure safety, cleanliness and compliance with laws and guidelines.
• Promote promotions, product knowledge, and inventory control.
• Communicate information to associates and management.
• Monitor expenses and manage inventory in the department.

Skills

Effective communication skills

Basic math skills

Ability to stay calm under pressure

Education

High school education or equivalent

Job description

Kroger in Milwaukee, WI is seeking a Drug GM Department Supervisor to oversee operations, train staff, and deliver exceptional customer service. You will manage scheduling, promotions, inventory, and safety procedures while maintaining a welcoming environment for customers.

Candidates should have strong communication skills, basic math ability, and prior retail/department leadership experience. This on-site role supports store performance and guest satisfaction.