Department Assistant - Tekonsha - Requisition #497788

Infor; Michigan; On-site; USD 32,000 - 45,000; Full time

Job summary

Infor is seeking an organized medical office administrator to support patient care by handling administrative tasks and maintaining clear communication between patients and clinical staff.

The role involves greeting patients, scheduling, processing insurance forms, managing electronic medical records, and coordinating referrals and imaging appointments in a busy healthcare setting.

Qualifications

• Must be 18 years or older.
• Associate’s degree or equivalent preferred with strong communication and organizational skills.
• Experience extracting data from multiple information systems and proficiency in email, calendar, word processing and spreadsheets.

Responsibilities

• Handle administrative duties in a medical office to support patient care.
• Answer calls, route messages, schedule appointments, and greet/check-in patients.
• Assist patients with registration, intake forms and insurance documents.
• Process mail/faxes and manage electronic medical records by scanning documents.
• Maintain office supplies and coordinate scheduling of referrals and imaging appointments.

Skills

Telephone skills

Written communication

Interpersonal skills

Multitasking

Data extraction

Education

Associate's degree or equivalent

Tools

Electronic Medical Records (EMR) systems

MS Office

Job description

Job Summary

Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.

Essential Functions

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
  • Prepares Electronic Medical Record by scanning necessary documents.
  • Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Scheduling high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications

18 years of age.

Knowledge, Skills & Abilities

Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions

Must work in a busyoffice and public environment while maintaining a friendly demeanor during all interactions withdiverse populations of physicians, nurses, patient family members,etc. Potential exposure to blood/body fluids and contagious disease.

Physical Requirements

Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.

Tekonsha, 2218 Old US 27 North, Tekonsha, MI 49092