Department Assistant - Tekonsha - Requisition #153262

Infor; Michigan; Sur place; USD 32 000 - 44 000; Plein temps

Résumé du poste

A healthcare organization in Michigan is seeking an Administrative Clerk to manage office duties and support patient interactions. The ideal candidate will have an Associate's degree and excellent communication skills. Responsibilities include scheduling, patient check-ins, and handling documentation. This position requires a friendly attitude and the ability to work independently in a busy office environment.

Qualifications

• Must be 18 years of age.
• Proficiency in computer software and ability to work independently.
• Experience with data extraction from various systems.
• Ability to prioritize multiple tasks while maintaining productivity.

Responsabilités

• Handles administrative duties in a medical office.
• Answers calls, manages appointments and patient communications.
• Assists patients with registration and documents.
• Maintain supplies and inventory; coordinate referrals and high-tech imaging scheduling.
• Verify patient information and insurance eligibility; collect copays.

Connaissances

Excellent telephone skills

Written communication

Interpersonal skills

Analytical skills

Problem-solving skills

Data extraction

Computer software proficiency

Independent work

Formation

Associate's degree or equivalent formal education

Outils

EMR software

Description du poste

All CDC recommended vaccines are required vaccinations at Oaklawn. Seasonally, and upon determination of Senior leadership, the Influenza Vaccine may be mandatory; in those years, compliance is required. For all vaccines, Religious Exemptions and Medical Contraindications are available.

Job Summary

Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.

Essential Functions

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
  • Prepares Electronic Medical Record by scanning necessary documents.
  • Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Scheduling high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications

18 years of age.

Knowledge, Skills & Abilities

Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions

Must work in a busy office and public environment while maintaining a friendly demeanor during all interactions with diverse populations of physicians, nurses, patient family members, etc. Potential exposure to blood/body fluids and contagious disease.

Physical Requirements

Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.