Department Assistant - General Surgery - Requisition #655501

Infor; Marshall (MI); On-site; USD 34,000 - 48,000; Full time

Job summary

Infor in Marshall, MI seeks a detail-oriented medical office administrator to handle clerical duties and support patient care.

You will answer calls, schedule appointments, assist with patient check-in, manage documents, verify insurance, and coordinate referrals with clinical staff; maintain EMR, and ensure smooth office operations.

Qualifications

• Must be 18 years of age.
• Associate degree or equivalent preferred.
• Strong telephone and written communication skills.
• Ability to prioritize multiple tasks.
• Experience with data extraction from information systems.
• Proficient with office software and email/calendar.
• Ability to work independently.

Responsibilities

• Answer calls and route to proper destination; schedule appointments.
• Greet patients; check in and assist with registration.
• Process mail and faxes; manage documents in EMR.
• Inventory and maintain office supplies.
• Verify patient insurance information and co-pays.
• Coordinate scheduling of referrals and imaging appointments.
• Maintain patient demographics and charting.
• Communicate with clinical staff to gather patient information.
• Support quality assurance initiatives.
• Prepare EMR by scanning documents.

Skills

Telephone skills

Interpersonal skills

Multitasking

Analytical skills

Problem solving

Data extraction

Office software

Independent work

Education

Associate's degree preferred

Tools

Email

Calendar apps

Word processing

Spreadsheets

Job description

Job Summary

Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.

Essential Functions

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
  • Prepares Electronic Medical Record by scanning necessary documents.
  • Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay.
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Scheduling high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications

18 years of age.

Knowledge, Skills & Abilities

Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem‑solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word‑processing, and spreadsheets; able to work independently.

Working Conditions

Must work in a busy office and public environment while maintaining a friendly demeanor during all interactions with diverse populations of physicians, nurses, patient family members, etc. Potential exposure to blood/body fluids and contagious disease.

Physical Requirements

Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.

Marshall, 200 N. Madison, Marshall, MI 49068