Department Assistant - Beckley - Requisition #490869

Infor; Battle Creek (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Infor seeks an organized medical office assistant to handle front-desk duties and clerical tasks in a busy healthcare environment. You will support medical staff by managing patient flow and communications, while ensuring accurate intake and registration processes.

Responsibilities include appointment scheduling, insurance verification, copay collection, and maintaining electronic medical records. Must adapt to a fast-paced setting and protect patient information.

Qualifications

• Associate’s degree or equivalent formal education preferred.
• Excellent telephone, written communication and interpersonal skills.
• Ability to prioritize multiple tasks while maintaining focus and productivity.

Responsibilities

• Answers incoming calls and routes to proper destination; creates appointments and messages.
• Greets and checks in patients; assists with registration and scheduling.
• Processes mail and faxes; scans documents to create Electronic Medical Records.
• Maintains office supplies and assists with QA initiatives.
• Verifies patient information and insurance details; collects copays.
• Coordinates scheduling of referrals and high-tech imaging appointments.

Skills

Telephone skills

Written communication

Interpersonal skills

Prioritization

Analytical skills

Problem solving

Data extraction

Software proficiency

Independent worker

Education

Associate’s degree or equivalent

Job description

Job Summary:

Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
  • Prepares Electronic Medical Record by scanning necessary documents.
  • Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Scheduling high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications

18 years of age.

Knowledge, Skills & Abilities:

Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions:

Must work in a busyoffice and public environment while maintaining a friendly demeanor during all interactions withdiverse populations of physicians, nurses, patient family members,etc. Potential exposure to blood/body fluids and contagious disease.

Physical Requirements:

Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.

Battle Creek, 14231 Beadle Lake Rd, Battle Creek, MI 49014