Denver Health Guide — Concierge Navigator

Rightway; Denver (CO); On-site; USD 26,000 - 32,000; Full time

Job summary

Rightway is seeking a Health Guide to deliver concierge-style healthcare navigation at our Denver Tech Center office. You will assist members with questions, source providers, and explain benefits and costs as part of a premier digital healthcare platform.

The role emphasizes empathy, clear communication, and a member-first approach in a fast-paced environment. Office-based position with strong focus on in-person collaboration and service excellence.

Qualifications

• Must have strong empathy and a customer-centric mindset.
• Excellent verbal and written communication with members.
• Able to navigate healthcare topics and explain options clearly.
• Strong problem solving and prioritization under pressure.

Responsibilities

• Deliver healthcare navigation concierge services via phone, chat, text, and email.
• Source high-quality providers based on member needs and preferences.
• Explain benefits, deductibles, coinsurance, and out-of-pocket costs.
• Assist with healthcare billing questions and issue resolution.
• Coordinate care, including scheduling appointments and arranging services.

Skills

Empathy

Customer service

Communication skills

Problem solving

Time management

Computer literacy

Education

College degree preferred

Job description

Rightway is seeking a Health Guide to deliver concierge-style healthcare navigation at our Denver Tech Center office. You will assist members with questions, source providers, and explain benefits and costs as part of a premier digital healthcare platform.

The role emphasizes empathy, clear communication, and a member-first approach in a fast-paced environment. Office-based position with strong focus on in-person collaboration and service excellence.