Dental Treatment Plan Concierge

ProSmile; North Brunswick Township (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending & Health Savings

Life & Disability Insurance

Employee Assistance Program

Identity Theft & Fraud Protection

Legal Support Services

Discount Programs

Wellness Programs

Financial Wellness and Planning Tools

Job summary

ProSmile is seeking a Treatment Plan Coordinator in New Jersey to support patient flow, present treatment plans with cost explanations, and coordinate payment arrangements. The role emphasizes patient care, accuracy with paperwork, and collaboration with the Office Manager.

The ideal candidate will have dental experience, strong communication skills, and the ability to navigate multi-line phone systems. This is a non-exempt, hourly position with competitive compensation and benefits.

Qualifications

• Dental experience required.
• Excellent written and oral communication skills.
• Computer competent and ability to work a multi-line phone system.
• High School diploma or GED required.

Responsibilities

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit
• Present and explain all treatment plans involving out of pocket costs to patients
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.
• Maintain control of all patient payments and insurance statements; reinforce the office financial policy and ensure payments are current.
• Preparing financial treatment plans and presenting to patient. Coordinate financial arrangements with the patients offering payment options
• Assist in identifying, alerting front desk, and collecting previous balances and current copays
• Performs miscellaneous job-related as assigned

Skills

Dental experience

Education

High School diploma or GED

Job description

ProSmile is seeking a Treatment Plan Coordinator in New Jersey to support patient flow, present treatment plans with cost explanations, and coordinate payment arrangements. The role emphasizes patient care, accuracy with paperwork, and collaboration with the Office Manager.

The ideal candidate will have dental experience, strong communication skills, and the ability to navigate multi-line phone systems. This is a non-exempt, hourly position with competitive compensation and benefits.