Dental Treatment Coordinator & Patient Concierge

Dental Associates Group; MIDDLETOWN (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Dental Associates Group seeks a Treatment Coordinator to deliver patient-centered care in a fast-paced dental office in Middletown, OH. You will greet patients, explain treatment options, schedule visits, and help with financial responsibilities while maintaining HIPAA-compliant records.

Ideal candidates bring dental terminology knowledge, a year of experience, and strong customer service. Familiarity with billing procedures and practice management software is a plus.

Qualifications

• 1 year of experience required.
• Strong phone etiquette and customer service skills.
• Experience in office management or as a dental receptionist is desirable.
• Familiarity with medical billing procedures is advantageous.
• Knowledge of HIPAA regulations to ensure patient confidentiality.

Responsibilities

• Greet patients upon arrival and provide exceptional customer service throughout their visit.
• Schedule and confirm appointments, ensuring efficient use of the office calendar.
• Assist patients in understanding their treatment options and financial responsibilities.
• Maintain accurate patient records while adhering to HIPAA regulations.
• Collaborate with dental professionals to coordinate treatment plans effectively.
• Handle medical billing processes and insurance verification for patient accounts.
• Manage phone inquiries with professionalism, providing information and addressing concerns.
• Ensure the office environment is organized and welcoming for patients and staff alike.

Skills

Dental terminology

Medical scheduling

Customer service

HIPAA compliance

Team collaboration

Tools

Practice management software

Job description

Dental Associates Group seeks a Treatment Coordinator to deliver patient-centered care in a fast-paced dental office in Middletown, OH. You will greet patients, explain treatment options, schedule visits, and help with financial responsibilities while maintaining HIPAA-compliant records.

Ideal candidates bring dental terminology knowledge, a year of experience, and strong customer service. Familiarity with billing procedures and practice management software is a plus.