Dental Treatment Coordinator - Patient Care & Growth

Passion-Dental-; Marlborough (MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Supportive team environment

Job summary

Passion Dental is seeking a Treatment Coordinator for our Marlborough, MA location. You will help patients understand treatment options, navigate insurance benefits, and coordinate care with dentists and hygienists to ensure a smooth patient journey.

The role emphasizes clear communication, accurate record-keeping, and a commitment to exceptional customer service in a fast-paced dental office environment.

Qualifications

• Minimum 2 years of dental experience preferred.
• Strong communication and customer service skills.
• Ability to explain treatment and financial options clearly and compassionately.
• Excellent organizational and multitasking abilities.
• Familiarity with common dental software (Dentrix/Eaglesoft/Open Dental).

Responsibilities

• Present and explain treatment plans recommended by doctors.
• Educate patients on treatment options, insurance benefits, and financial arrangements.
• Coordinate scheduling for restorative, specialty, and follow-up treatment.
• Verify insurance benefits and help patients understand coverage.
• Support treatment acceptance through clear communication and patient education.
• Follow up with patients regarding outstanding treatment needs.
• Collaborate with doctors, hygienists, and front office team members.
• Maintain accurate patient records and documentation.
• Create a positive and welcoming patient experience.
• Support office goals related to patient retention and treatment completion.

Skills

Dental insurance knowledge

Communication skills

Organizational skills

Multitasking

Team collaboration

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Passion Dental is seeking a Treatment Coordinator for our Marlborough, MA location. You will help patients understand treatment options, navigate insurance benefits, and coordinate care with dentists and hygienists to ensure a smooth patient journey.

The role emphasizes clear communication, accurate record-keeping, and a commitment to exceptional customer service in a fast-paced dental office environment.