Treatment Coordinator

Passion Dental; Marlborough (MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Supportive team environment

Job summary

Passion Dental is seeking a Treatment Coordinator for our Marlborough, MA location. You will help patients understand treatment options, navigate insurance benefits, and coordinate care with dentists and hygienists to ensure a smooth patient journey.

The role emphasizes clear communication, accurate record-keeping, and a commitment to exceptional customer service in a fast-paced dental office environment.

Qualifications

• Minimum 2 years of dental experience preferred.
• Strong communication and customer service skills.
• Ability to explain treatment and financial options clearly and compassionately.
• Excellent organizational and multitasking abilities.
• Familiarity with common dental software (Dentrix/Eaglesoft/Open Dental).

Responsibilities

• Present and explain treatment plans recommended by doctors.
• Educate patients on treatment options, insurance benefits, and financial arrangements.
• Coordinate scheduling for restorative, specialty, and follow-up treatment.
• Verify insurance benefits and help patients understand coverage.
• Support treatment acceptance through clear communication and patient education.
• Follow up with patients regarding outstanding treatment needs.
• Collaborate with doctors, hygienists, and front office team members.
• Maintain accurate patient records and documentation.
• Create a positive and welcoming patient experience.
• Support office goals related to patient retention and treatment completion.

Skills

Dental insurance knowledge

Communication skills

Organizational skills

Multitasking

Team collaboration

Tools

Dentrix

Eaglesoft

Open Dental

Job description

• Location 5 MOUNT ROYAL AVE STE 300,Marlborough, MA, 01752-1900,United States
• Base Pay $24.00 - $28.00 / Hour
• Job Category Dental, Treatment
• Employee Type FT Non-Exempt
• Manage Others No

Description

Passion Dental is seeking an enthusiastic, organized, and patient-focused Treatment Coordinator to join our team at CFDB MANCHESTER.

As a Treatment Coordinator, you will play a vital role in helping patients understand their treatment needs, financial options, and next steps in their dental care journey. The ideal candidate is a strong communicator who can build trust with patients while helping them navigate treatment recommendations and insurance benefits.

Responsibilities

• Present and explain treatment plans recommended by doctors
• Educate patients on treatment options, insurance benefits, and financial arrangements
• Coordinate scheduling for restorative, specialty, and follow-up treatment
• Verify insurance benefits and assist patients with understanding coverage
• Support treatment acceptance through clear communication and patient education
• Follow up with patients regarding outstanding treatment needs
• Collaborate closely with doctors, hygienists, and front office team members
• Maintain accurate patient records and documentation
• Help create a positive and welcoming patient experience
• Support office goals related to patient retention and treatment completion

Why Join Passion Dental?

• Supportive team environment
• Growth opportunities within a leading dental organization
• Competitive compensation
• Opportunities for professional development and advancement

Qualifications

• Minimum 2 years of dental experience preferred
• Previous Treatment Coordinator, Dental Receptionist, Dental Assistant, or Front Desk experience preferred
• Strong understanding of dental insurance and treatment planning
• Excellent communication and customer service skills
• Ability to explain treatment and financial options in a professional, compassionate manner
• Strong organizational and multitasking abilities
• Experience with Dentrix, Eaglesoft, Open Dental, or similar dental software preferred
• Positive attitude and team-oriented mindset
• Commitment to providing exceptional patient care

Preferred Qualifications

• Experience presenting treatment plans and financial arrangements
• Knowledge of PPO, Medicaid, and fee-for-service insurance plans
• Bilingual candidates encouraged to apply

Physical Job Demands:

• Ability to lift up to 50Lbs.
• Ability to sit for up to 8 hours daily.
• Repetitive hand motions up to 8 hours per day.

Summary

Passion Dental is seeking a Treatment Coordinator for our CFDB MANCHESTERlocation. This position is ideal for an experienced dental professional who enjoys helping patients understand their treatment options, coordinating care, and creating a positive patient experience. The ideal candidate is organized, personable, and committed to exceptional customer service.