Dental Treatment Coordinator: Patient Care & Growth

Dental Dreams, LLC; Crescent Landing Apartments (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical & Vision Insurance

Free dental treatment

PTO

401K

Life Insurance

Pet Insurance

Job summary

Family Dental LLC is seeking a Dental Treatment Coordinator in Greenville, SC to bridge patients and care providers. You will guide patients through treatment plans, explain options and financial responsibilities, and coordinate appointments to optimize the patient experience and treatment acceptance.

The role requires dental office experience, excellent communication, HIPAA awareness, and proficiency with practice management software (Dentrix or Eaglesoft).

Qualifications

• High school diploma or equivalent.
• Experience in dental office or patient coordination preferred.
• Strong dental terminology, procedures, and insurance knowledge.
• Proficiency with dental practice management software (Dentrix/Eaglesoft).
• HIPAA familiarity and patient confidentiality standards.
• Excellent communication and organizational skills.
• Background in customer service or sales; ability to guide patients through decisions.

Responsibilities

• Serve as primary contact for patients on treatment plans, financial options, and appointment scheduling.
• Explain procedures, treatment plans, and costs clearly and compassionately to patients.
• Maintain patient records and confidentiality according to HIPAA.
• Address objections and negotiate treatment plans and costs.
• Verify insurance benefits and assist patients in understanding their coverage and out-of-pocket expenses.
• Staying current on local and national government dental coverage assistance to understand insurance eligibility.
• Explaining dental terminology and conveying the importance of oral hygiene and treatment.
• Scheduling appointments, treatment plan consultations, and post-treatment follow-ups.
• Submitting insurance applications and documents to insurance companies.
• Streamlining office operations and communication between patients, staff and dentists.
• Helping patients track and follow payment schedules.
• Help patients understand their dental benefits and treatment and assist with treatment plan acceptance.
• Provide top-tier patient/customer service and satisfaction.
• Able to deescalate patient grievances effectively and satisfy patient dental treatment inquiries as needed.
• Competitive compensation
• Career mobility and advancement
• Career training and development
• Benefits package includes: Medical & Vision Insurance, Free dental treatment at our locations, PTO, 401K, Life Insurance, Pet Insurance and more

Skills

Dental software

HIPAA

Communication

Customer service

Organization

Insurance processing

Education

High school diploma or equivalent

Tools

Dentrix

Eaglesoft

Insurance systems

Job description

Family Dental LLC is seeking a Dental Treatment Coordinator in Greenville, SC to bridge patients and care providers. You will guide patients through treatment plans, explain options and financial responsibilities, and coordinate appointments to optimize the patient experience and treatment acceptance.

The role requires dental office experience, excellent communication, HIPAA awareness, and proficiency with practice management software (Dentrix or Eaglesoft).