Dental Treatment Coordinator

Rodeo Dental & Orthodontics; Casa Grande (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate Treatment Coordinator to join their dynamic team. In this role, you will be the vital link between patients and doctors, ensuring a seamless experience by explaining treatment options and managing financial discussions. Your expertise in dental knowledge and problem-solving will help create a warm environment for patients, easing their concerns. This position offers flexibility and the chance to work with a dedicated team committed to providing high-quality dental care. If you are passionate about patient care and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 1+ year experience with insurance providers and treatment coordination.
• Strong ability to connect with patients and explain treatment options.

Responsibilities

• Educate patients about treatment options and financial arrangements.
• Coordinate with other offices and maintain patient flow.
• Assist specialty dentists with new patient consults.

Skills

Time Management

Problem Solving

Advanced Dental Knowledge

Bilingual

Patient Communication

Job description

We are Rodeo!

Rodeo Dental & Orthodontics is one of the fastest growing, multi-specialty dental groups in the country.

The company’s team of 100+ award-winning doctors provide a full range of general dentistry, orthodontics, endodontics, oral surgery, and board-certified pediatric dental services at Rodeo locations throughout the United States.

JOB OVERVIEW:

The Treatment Coordinator’s main job responsibility is to clearly explain treatment options and related costs. The Treatment Coordinator is a liaison between the doctor and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient. They are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients. The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on. The Treatment Coordinator may also be responsible for some internal accounting duties that support the practice’s goals for profitability.

SCHEDULE: This position requires a flexible schedule that may require extended hours as business requires – including evenings and weekends.

QUALIFICATIONS:

1. At least 1 year experience working with all insurance providers
2. Excellent time management skills
3. Problem solving
4. Advanced dental knowledge
5. Ability to connect with strangers and prospect patients
6. At least 1 year of Treatment Coordinator experience in at least 1 Specialty.
7. Bilingual (preferred)

ESSENTIAL FUNCTIONS:

1. End of week inventory to be provided to Lead DA to replenish inventory
2. Educate and explain treatment to patient/parent/guardian
3. Contracts: setting clear expectations with patient
4. Call broken appointments
5. Preparing schedule a week in advance
6. Collect and post payments from patients under the correct provider
7. Assist Specialty dentist with new patient consults
8. Ability to create payment plans and relate treatment necessity to Patients
9. Identify consults in general schedule
10. Submit pre-auths for Medicaid
11. Maintain a steady patient flow by communicating with Specialty lead and Specialty dentist
12. Properly enter TC notes: clinical notes for Dr. during consults, notes from ins, tx plan notes
13. Collaborate with Specialty Lead to ensure all patient notes are obtained by the end of every Specialty day
14. Communicate changes with patient
15. Monitor flow at all times

PHYSICAL REQUIREMENTS:

1. Prolonged sitting and standing as needed
2. Ability to lift up to 15 lbs

EEO Statement:

Rodeo Dental is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Rodeo Dental is an equal opportunity employer and as such, openly supports and fully commits to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Rodeo Dental is also proud to be a pioneering certified B Corporation in the dentistry industry! As a certified B Corporation (B for Benefit), Rodeo strives to meet the highest standards for social and environmental performance, transparency, and accountability.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.