Senior Inpatient Admissions Coordinator - Substance Use Disorder Treatment

Atlantic Health Strategies; Orlando, North Palm Beach (FL, FL); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player in behavioral health is seeking a Senior Admissions Coordinator to enhance their remote call center operations. This full-time role demands a seasoned professional with a proven track record in Substance Use Disorder admissions. Your expertise will guide prospective clients through the admissions process, ensuring a seamless experience. If you possess strong communication skills, a performance-driven mindset, and a commitment to excellence, this opportunity is perfect for you. Join a diverse team dedicated to making a positive impact in the behavioral health field while enjoying a competitive salary and bonus structure.

Qualifications

• Minimum 2 years of experience in a Substance Use Disorder call center admissions role.
• Demonstrated ability to consistently close inpatient admissions.

Responsibilities

• Manage inbound and outbound calls with prospective clients and families.
• Conduct pre-admission screenings to assess clinical appropriateness and eligibility.

Skills

SUD admissions experience

Insurance verification

ASAM criteria knowledge

CRM documentation

Strong communication

Job description

Our client is seeking a closer with a proven track record in high-acuity SUD admissions.

Our client, a leading provider of inpatient Substance Use Disorder (SUD) treatment, is seeking a seasoned, high-performing Senior Admissions Coordinator to support their remote call center operations. This is not an entry-level position—only candidates with direct experience in SUD admissions and verifiable KPIs will be considered.

If you have worked in a behavioral health call center, consistently converted inquiries into admissions, and maintained top-tier performance metrics, we want to hear from you.

Key Responsibilities:

• Manage inbound and outbound calls with prospective clients and families.
• Conduct pre-admission screenings to assess clinical appropriateness and eligibility.
• Guide individuals from inquiry to admission through clear, empathetic, and persuasive communication.
• Collaborate with clinical and operational teams to ensure seamless intake coordination.
• Meet and exceed performance benchmarks for call volume, conversion rates, and booked admits.
• Maintain accurate documentation in CRM systems.
  
  

Ideal Candidate Profile:

• Minimum 2 years of experience in a Substance Use Disorder call center admissions role.
• Demonstrated ability to consistently close inpatient admissions.
• Knowledgeable in insurance verification, ASAM criteria, and inpatient clinical workflows.
• Tech-savvy and highly organized, with experience working in a remote environment.
• Strong communicator with a performance-driven mindset.
  

Performance Requirements:

• Applicants must present verifiable performance metrics, such as conversion rates and booked admissions.
• Prior success in a SUD admissions environment is essential.
  
  

Position Details:

• Remote position (U.S.-based candidates only)
• Full-time role with various shifts available including day, evening and overnight.
• Individuals in recovery are encouraged to apply.
• Compensation includes salary plus bonus.

Please Note:

Applicants without direct experience in SUD admissions will not be considered.

To apply, please submit your resume and a brief summary of your admissions experience and recent performance metrics.

Our client is committed to fostering a diverse, inclusive, and equitable workplace. They are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local laws. All employment decisions are made based on qualifications, merit, and business needs.

They believe that a diverse team enhances innovation and performance. Candidates from all backgrounds are encouraged to apply, especially those who can contribute to the company's commitment to diversity and inclusion in the behavioral health field.

If you require accommodations during the application or interview process, please reach out to us directly.