Dental Treatment Concierge: Education, Scheduling & Financing

Jefferson Dental & Orthodontics; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Jefferson Dental & Orthodontics in Austin, TX is seeking a Treatment Coordinator to educate patients about treatment options and financing, while delivering a 5-star patient experience.

You will greet patients, handle paperwork and insurance verification, schedule appointments, and support front office operations. Bilingual English/Spanish is highly preferred; weekend shifts are part of the role.

Qualifications

• Minimum age 18 required.
• Bilingual English/Spanish highly preferred.
• Minimum 1 year of Dental office experience highly preferred.
• Minimum 1 year of patient care or customer service experience required.
• Reliable transportation and availability to work clinic hours, including Saturdays.

Responsibilities

• Greet patients, process paperwork and insurance verification.
• Explain treatment options and financing to patients to support affordability.
• Schedule appointments, recalls, and emergencies with the patient concierge.
• Prepare Smile Road Maps and gather necessary patient information.
• Maintain lobby and front office cleanliness and organization.
• Coordinate with leadership and participate in community outreach as needed.

Education

High School Diploma

RDA certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Austin, TX, US

30+ days ago Requisition ID: 1607

Salary Range: $17.00 To $20.00 Hourly

At Jefferson Dental and Orthodontics, we are committed to making quality oral healthcare accessible to everyone. As a Treatment Coordinator, you will play a crucial role in our mission by educating patients about the importance of oral health and making their treatment affordable through financing options. If you are passionate about patient care, possess excellent communication skills, and are dedicated to delivering a 5-star patient experience, we invite you to join our team!

Position Overview:

Reporting to the General Manager, Treatment Coordinators serve as empathic educators and patient advocates. You will engage in open, educational communication, providing an overview of the patient's visit, and address their questions or concerns. In addition, you will assist our patient concierge in greeting patients, processing paperwork and insurance verification, and scheduling appointments, including new patients, recall visits, and emergencies. Treatment Coordinators are also cross-trained in basic back-office functions to support our commitment to providing a 5-star patient experience.

Core Responsibilities:

• Execute a 5-star patient experience by providing empathic education and presenting financing options in an easy-to-understand manner.
• Deliver individualized customer care by addressing patient needs, questions, or concerns respectfully, timely, and with comforting responses about treatment plans and financing options.
• Streamline patient visits by proactively preparing Smile Road Maps, pulling insurance, and necessary information.
• Initiate patient paperwork for treatment, including employment and insurance documentation.
• Assist patients with payment-related questions and process in-office payments.
• Assist the Patient Concierge with recalls, insurance verification, and scheduling as needed.
• Maintain the cleanliness and orderliness of the lobby and front office.
• Provide assistance in other clinic areas as requested and assigned by leadership.
• Participate in community outreach activities, promoting our services to the public.

Competencies for Excellence:

• Leadership and Influence: Develop and communicate goals, enhance organizational commitment, and acknowledge contributions.
• Integrity & Credibility: Build trust and respect among patients, co-workers, and leaders through a professional demeanor.
• Initiative and Results Orientation: Set specific, challenging goals, measure results, and handle crises effectively.
• Effective Communication: Understand and tailor communication to others' needs, anticipate and manage its impact.
• Concern for Order and Quality: Maintain meticulous records without compromising accuracy while meeting deadlines.
• Teamwork: Foster a friendly and supportive atmosphere, pitching in to help colleagues.
• Self-Management: Exhibit self-confidence, function effectively under pressure, and manage behavior to reduce stress.
• Adaptability: Embrace change to support shifting priorities.
• Diversity: Adapt and integrate into a diverse work environment and patient population.
• Customer Service Excellence: Become a trusted advisor to patients, emphasizing and delivering a 5-star patient experience.

Job Requirements:

- Minimum age of 18 required.

- High School Diploma or equivalent required.

- Bilingual (English/Spanish) highly preferred.

- Active RDA certification highly preferred

- Minimum 1 year of Dental office experience highly preferred.

- Minimum 1 year of patient care or customer service experience required.

- Reliable transportation and availability to work clinic hours, including Saturdays.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Position Type/Expected Hours of Work:

Hours vary by location. Full-time five days a week including alternating Saturdays. Two Saturdays a month are mandatory for all team members.

Work Environment and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with
disabilities to perform this role.

Travel:

Occasional travel to assist alternate locations or training, as needed.

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Review and Agreement:

I have had an opportunity to review and ask questions regarding the duties and
expectations of the position. My signature below indicates my commitment to
provide excellence in all areas of my job responsibilities.