Dental Service Specialist

Health Care for the Homeless; Baltimore (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

Health Care for the Homeless in Baltimore, MD is seeking a Dental Service Specialist to support our interdisciplinary dental operations and ensure high-quality care for our clients. This on-site role greets patients, manages front desk operations, patient intake, scheduling, and insurance verifications.

You will help uphold HIPAA compliance, coordinate referrals and follow-up care, and collaborate with clinical teams to deliver compassionate, community-centered dental services to our underserved

Qualifications

• High school diploma or GED, associate degree preferred.
• At least 2 years in a dental clinic or similar healthcare setting.
• At least 2 years of customer service experience.
• Familiar with EHR and practice management systems.

Responsibilities

• Greet and register patients; collect demographics and insurance details.
• Manage front desk, appointment scheduling, patient communications, referrals.
• Process releases of information; ensure HIPAA compliance.
• Coordinate patient discharges and follow-up scheduling.
• Support interdisciplinary teams and maintain a service-focused environment.

Skills

Communication

Problem-solving

Multitasking

Calm under pressure

Education

High school diploma or GED

Associate degree preferred

Tools

EHR systems

Practice management systems

Job description

Are you passionate about delivering exceptional patient experiences? Do you thrive in a fast-paced, community-focused environment? Health Care for the Homeless is seeking a Dental Service Specialist to support our interdisciplinary dental operations and ensure high-quality care for our clients.

In this essential on-site role, you'll serve as the welcoming face of our dental clinic, managing front desk operations, patient intake, scheduling, and insurance verifications. Your contributions will directly impact the well-being of our community’s most vulnerable populations.

Key Responsibilities

• Greet and register patients, ensuring all demographics and insurance details are accurate.
• Manage front desk operations including appointment scheduling, patient communications, and referral tracking.
• Process releases of information and maintain compliance with HIPAA regulations.
• Facilitate smooth patient discharges, including referrals and follow-up scheduling.
• Support interdisciplinary teams and uphold a positive, service-oriented environment.

What We’re Looking For:

• Education: High school diploma or GED required; Associate degree preferred.
• Experience:
  • 2+ years in a dental clinic or similar healthcare setting.
  • 2+ years of customer service experience.
  • Familiarity with Electronic Health Records (EHR) and practice management systems.
• Skills: Strong verbal and written communication, problem-solving, and multitasking abilities. Ability to remain calm and professional in challenging situations.
• Other Requirements: Personal vehicle and valid Maryland driver’s license.

Preferred Qualifications:

• Previous dental office experience.
• De-escalation training.

Join us in advancing health equity and delivering exceptional care to our community’s most underserved populations.

Health Care for the Homeless is an equal opportunity employer.

Notice to Applicants

Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States.

We use the E-Verify system to confirm employment eligibility in accordance with federal law.