Dental Scheduling Specialist — Patient Experience & Operations

DiMichaelangelo Family Dentistry Inc; Springfield (OH); On-site; USD 37,000 - 50,000; Full time

Job summary

DiMichaelangelo Family Dentistry Inc. is seeking a Scheduling Coordinator to engineer, monitor, and manage the dental schedule for multiple providers and assist patients with treatment and payment options. This role also performs general front-office duties to support smooth patient flow.

The candidate should be adept at handling routine scheduling, insurance follow-ups, and coordination with clinical staff to ensure timely care and accurate patient records.

Qualifications

• Knowledge of appointment coordinator procedures.
• Proficient with MS Excel and MS Word.
• Experience with Practice Management software.
• Ability to stay calm under pressure.
• Ability to build trust with doctors, staff, and patients.
• Ability to work cooperatively with management, staff, and patients.
• Ability to prioritize, organize, and complete tasks independently.

Responsibilities

• Provide an exceptional patient experience by ensuring that patients are scheduled properly using the correct scripts and in a timely fashion.
• Prepare, maintain, and monitor schedules.
• Fill canceled/rescheduled appointments assuring the schedule is full.
• Understand dental procedures and dental terminology for proper scheduling and treatment coordination.
• Schedule and confirm patient appointments.
• Monitor the log of unpaid insurance claims. Call insurance companies and follow up on claims more than 14 days old
• Review and discuss treatment plans with patients along with payment options and policies.
• Verify dental insurance information.
• Greet patients as they come in. Make sure every patient that comes in has an identification photo and accurate personal and insurance information in their accounts.
• Announce patients arrivals to staff. Monitor the clock to make sure all patients are seated on time
• Scan patient forms into dental software and manage the document center.
• Obtains necessary financial, and/or medical updates along with HIPAA forms.
• Answer incoming calls including new patient calls, emergencies, requesting records, and follow-up.
• Work closely with clinical staff and other front office staff to ensure smooth flow of patient care.
• Perform general front office duties and other duties as required.

Skills

Appointment coordination

Calm under pressure

Professionalism

Trust-building

Team collaboration

Task prioritization

Tools

MS Excel

MS Word

Practice Management software

Job description

DiMichaelangelo Family Dentistry Inc. is seeking a Scheduling Coordinator to engineer, monitor, and manage the dental schedule for multiple providers and assist patients with treatment and payment options. This role also performs general front-office duties to support smooth patient flow.

The candidate should be adept at handling routine scheduling, insurance follow-ups, and coordination with clinical staff to ensure timely care and accurate patient records.