Dental Scheduling & Front Office Lead

DiMichaelangelo Family Dentistry; Springfield (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

DiMichaelangelo Family Dentistry in Ohio is seeking a Scheduling Coordinator to manage multi-provider schedules and guide patients through treatment options and payment plans. You will also handle essential front-office duties to keep the practice running smoothly.

The role requires strong organization, interpersonal skills, and the ability to work with clinicians and staff to ensure timely appointments and accurate insurance information.

Qualifications

• Knowledge of appointment coordinator procedures.
• Proficient with MS Excel, Word, and practice management software.
• Ability to stay composed when stressed.
• Ability to build trust with doctors, staff, and patients.
• Ability to work cooperatively with management, staff, and patients.
• Ability to prioritize, organize, and complete tasks independently.

Responsibilities

• Provide an exceptional patient experience by scheduling accurately using appropriate scripts.
• Prepare, maintain, and monitor schedules.
• Fill canceled/rescheduled appointments to keep the schedule full.
• Understand dental procedures and terminology for proper scheduling.
• Schedule and confirm patient appointments.
• Monitor unpaid insurance claims and follow up with insurance companies (>14 days).
• Review treatment plans with patients and discuss payment options.
• Verify dental insurance information.
• Greet patients and ensure proper identification and accurate information in accounts.
• Announce patient arrivals to staff and keep patients seated on time.
• Scan forms into dental software and manage documents.
• Obtain necessary financial and HIPAA forms.
• Answer incoming calls including new patients, emergencies, and records requests.
• Work closely with clinical and front-office staff for smooth flow.
• Perform general front-office duties.

Skills

Appointment procedures

Composure under stress

Trust with doctors staff patients

Cooperative teamwork

Prioritize organize tasks

Tools

MS Excel

MS Word

Practice Management software

Job description

DiMichaelangelo Family Dentistry in Ohio is seeking a Scheduling Coordinator to manage multi-provider schedules and guide patients through treatment options and payment plans. You will also handle essential front-office duties to keep the practice running smoothly.

The role requires strong organization, interpersonal skills, and the ability to work with clinicians and staff to ensure timely appointments and accurate insurance information.