Dental Receptionist - VLBPO (Remote)

Ghanapose; Northern (KY); Hybrid; USD 22.000 - 33.000; Vollzeit

Benefits dieser Stelle

100% remote work

Supportive management

Growth opportunities

Zusammenfassung

The Remote Dental Receptionist position at Ghana Pose is a fully remote role serving as the first point of contact for patients on behalf of our dental clients. You will handle calls, schedule appointments, verify insurance, and ensure a professional, patient-centered experience.

The ideal candidate is detail-oriented, empathetic, and adept at multitasking in a virtual environment, with experience in dental offices or medical answering services and familiarity with dental software such as

Qualifikationen

• Experience in dental office or medical answering service preferred.
• Knowledge of dental terminology and scheduling systems (Dentrix, Open Dental, or similar) is an asset.
• Excellent verbal communication skills and professional phone etiquette.
• Strong multitasking and organizational abilities.
• Proficient computer skills and familiarity with CRM or scheduling tools.
• Reliable internet connection and a quiet home workspace.
• Must be able to work during U.S. business hours.

Aufgaben

• Answer inbound calls for dental offices in a friendly, professional manner.
• Schedule, confirm, and reschedule patient appointments using dental management software (Dentrix/Open Dental/Open Dental).
• Record patient information, reason for visit, and contact details accurately.
• Handle inquiries about hours, services, and appointment availability.
• Forward urgent messages to on-call personnel as directed by the client.
• Verify and update patient insurance and contact information.
• Maintain confidentiality and HIPAA compliance.
• Document interactions clearly in the system.
• Support follow-up calls, reminders, and admin requests from the dental office.

Kenntnisse

Dental office experience

Dental terminology knowledge

Verbal communication

Multitasking

CRM or scheduling tools

Reliable internet & quiet workspace

US business hours availability

Tools

Dentrix

Open Dental

Scheduling software

Jobbeschreibung

The Remote Dental Receptionist serves as the first point of contact for patients on behalf of our dental clients. This role involves managing incoming calls, scheduling appointments, verifying insurance information, and ensuring a professional, patient-centered experience. The ideal candidate is detail-oriented, empathetic, and able to multitask efficiently in a virtual environment.

Key Responsibilities:

• Answer inbound calls on behalf of dental offices in a friendly, professional manner.
• Schedule, confirm, and reschedule patient appointments using the clients dental management software (e.g., Dentrix, Eaglesoft, Open Dental).
• Accurately record patient information, reason for visit, and contact details.
• Handle inquiries related to office hours, services, and appointment availability.
• Forward urgent messages or emergencies to the appropriate on-call personnel as directed by the client.
• Verify and update patient insurance and contact information when necessary.
• Maintain confidentiality and adhere to HIPAA compliance standards.
• Document all interactions clearly and accurately in the system.
• Support follow-up calls, reminders, and any administrative requests from the dental office as assigned.

Qualifications & Skills:

• Previous experience in a dental office or medical answering service preferred.
• Knowledge of dental terminology and scheduling systems (Dentrix, Open Dental, or similar) is an asset.
• Excellent verbal communication skills and professional phone etiquette.
• Strong multitasking and organizational abilities.
• Proficient computer skills and familiarity with CRM or scheduling tools.
• Reliable internet connection and a quiet home workspace.
• Must be able to work during U.S. business hours.

Performance Expectations:

• Maintain a high level of professionalism and accuracy during all patient interactions.
• Respond promptly and courteously to all calls and messages.
• Ensure all appointments and updates are properly logged in the system.
• Achieve daily performance metrics related to call handling time, accuracy, and service quality.

Why Join Us:

100% Remote Work from the comfort of your home.

Supportive management and team environment focused on growth and excellence.

About Ghana Pose
Ghana Pose is a blog dedicated to job seekers, launched on 1st March 2021 with a dream to bridge the gap between job seekers and employers.The main goal of starting this blog is to build an active community of job seekers and employers so that they amplify genuine jobs in an easy manner.

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