Dental Receptionist

Pittsfield Dental; Massachusetts; On-site; USD 36,000 - 48,000; Full time

Job summary

Pittsfield Dental in Massachusetts is seeking a dedicated Dental Receptionist who is bilingual (English and Spanish) to be the first point of contact for patients, greet them warmly, and manage check-in and check-out with outstanding customer service.

This role requires strong administrative skills: scheduling, keeping accurate patient records under HIPAA, verifying insurance, assisting with medical coding when needed, and coordinating with the dental team to ensure smooth patient flow all day.

Qualifications

• Experience as a Dental Receptionist or in healthcare settings.
• Familiarity with pediatric dentistry or prosthodontics is advantageous.
• Solid understanding of anatomy, vital signs, and medical imaging.
• Proficiency in medical coding is preferred but not mandatory.
• Strong communication, attention to detail, and ability to work in a fast-paced environment.

Responsibilities

• Greet patients warmly and manage check-in and check-out processes.
• Schedule appointments and manage the dental calendar efficiently.
• Maintain accurate patient records while adhering to HIPAA regulations.
• Verify patient insurance eligibility across plans.
• Update and maintain dental and medical records.
• Prepare and present comprehensive treatment plans to patients.
• Coordinate and submit prior authorizations with insurance carriers.
• Secure patient co-payments and balances before procedures.
• Assist with medical coding and billing processes as needed.
• Handle patient inquiries regarding treatment options, coverage, and policies.
• Coordinate with dental staff to ensure seamless patient flow.
• Perform basic administrative tasks such as filing, data entry, and correspondence.

Skills

Bilingual English/Spanish

Customer service

Scheduling

HIPAA compliance

Medical coding (preferred)

Job description

Job Description

Job Description

Job Overview

We are seeking a dedicated and organized Dental Receptionist to join our team who is bi-lingual (english, spanish speaking). The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing the administrative tasks that keep our dental practice running smoothly. This role requires a blend of interpersonal skills and administrative expertise, ensuring that patients feel welcomed and cared for from the moment they enter our office.

Duties

• Spanish speaking , bi-lingual
• Greet patients warmly and manage their check-in and check-out processes.
• Schedule appointments and manage the dental calendar efficiently.
• Maintain accurate patient records while adhering to HIPAA regulations
• Meticulously verify patient eligibility across all insurance plans
• Accurately update and maintain dental and medical records
• Prepare and present comprehensive treatment plans to patients
• Coordinate and submit prior authorizations with insurance carriers
• Secure patient co-payments and balances before scheduled procedures
• Assist with medical coding and billing processes as needed.
• Handle patient inquiries regarding treatment options, insurance coverage, and office policies.
• Coordinate with dental staff to ensure seamless patient flow throughout the day.
• Perform basic administrative tasks such as filing, data entry, and managing correspondence.
• Familiarity with medical imaging procedures is a plus.
• Support dental procedures by understanding aseptic techniques and assisting when necessary.

Experience

Candidates should possess experience as a Dental Receptionist or in a similar role within a healthcare environment. Familiarity with pediatric dentistry or prosthodontics is advantageous. A solid understanding of anatomy knowledge, vital signs, and medical imaging will enhance your effectiveness in this position. Proficiency in medical coding is preferred but not mandatory. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.