Dental Patient Account Representative II

Tandemhealthsc; Sumter (SC); On-site; USD 29,000 - 42,000; Full time

Job summary

Tandemhealthsc is seeking a front desk associate to provide courteous, professional assistance to patients and visitors at the dental/medical office. You will answer phones, schedule appointments, and support billing processes while coordinating with the care team to ensure smooth patient flow.

The role emphasizes accurate data entry, patient communication, and adherence to practice guidelines. Experience in a dental/medical office is preferred, with bilingual capabilities being a plus.

Qualifications

• High School Diploma or equivalent required.
• 2 to 3 years dental/medical office experience required.
• Bilingual desired but not required.

Responsibilities

• Demonstrates superior customer service skills with internal and external customers.
• Answers telephone, responds to messages, and routes calls promptly and politely.

Skills

Customer service

Phone etiquette

Communication skills

Team coordination

Education

High School Diploma or equivalent

Job description

General Duties and Responsibilities:

• Demonstrates superior customer service skills, including but not limited to;
• Interacts with all internal and external customers in a caring and respectful manner.
• Answers telephone, responds to messages/inquiries and routes calls in a timely and polite manner.
• Communicates with patients and their families in a courteous, professional, cooperative manner both in-person and over the telephone.
• Responds to patient requests for sliding fee applications, by appointment or walk-ins.
• Provides oversight of all document scanning/attaching. Assists, delegates and distributes any backlog of scans to the appropriate team members, and informs Dental Practice Manager if task is not completed in a timely manner.
• Provides oversight of front office/billing voicemails, and ensures telephones are answered efficiently, that voicemails are checked and calls returned in a timely fashion. Informs Dental Practice Administrator if task is not completed in a timely manner.
• Schedules patient appointments in accordance with practice guidelines and templates.
• Works in conjunction with the Dental Insurance and Billing Coordinator and Tandem Finance Department to process all patient refunds in accordance with organizational financial policies.
• Serves as back up to PARs during staff absences and/or during high volume patient flow.
• Participates in orientation/training of new team members as requested by supervisor.
• Assists in providing process improvement reports for improving quality of patient care.
• Assists in orientation/training of new team members as requested by supervisor.
• Completes financial audits as appropriate.
• Cross-trains and works in other areas, as applicable.
• Performs other duties as assigned.

Qualifications:

• High School Diploma or equivalent required.
• 2 to 3 years dental/medical office experience required.
• Bilingual desired but not required.