Dental Practice Operations Leader

D4C Dental Brands, Inc. in; Naples (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

D4C Dental Brands, Inc. is seeking an Operations Manager to lead practice operations, drive financial performance and revenue growth, and ensure an exceptional patient experience across the network.

You will establish systems to improve patient satisfaction, retention, case acceptance, and staff engagement while supporting front and back office functions and serving as an interdepartmental liaison. This role requires 5+ years of leadership in healthcare practice management, strong communication

Qualifications

• Bachelor's degree in Business or related field; Masters preferred or equivalent work experience.
• 5+ years progressive leadership and functional practice management experience.
• Coursework or on-the-job training in dentistry, business or training.
• Strong healthcare management/customer service management and leadership skills a plus.
• Experience leading a team, mentoring and coaching subordinates.

Responsibilities

• Manages office staff, provides problem-solving, decision making, planning, delegation, and conflict management when needed.
• Build and maintain a positive office culture.
• In coordination with RDO and Human Resources, select and orientate office staff.
• Evaluate staff performance and submit performance reviews; ensure 100% of staff complete required learning modules on time.
• Conduct practice staff meetings on a regular basis.
• Works with employees to facilitate complaints/concerns and resolve as needed.
• Responsible for onboarding and training for new employees.
• Implement office policies which establish best approaches to achieve performance goals including patient satisfaction, access, engagement, financial performance and growth.
• Meets or exceeds annual NPS targets through implementation and sets action plans.

Skills

Leadership

Communication

Problem solving

Healthcare management

Team development

Budget control

Education

Bachelor's degree in Business

Masters preferred

Job description

D4C Dental Brands, Inc. is seeking an Operations Manager to lead practice operations, drive financial performance and revenue growth, and ensure an exceptional patient experience across the network.

You will establish systems to improve patient satisfaction, retention, case acceptance, and staff engagement while supporting front and back office functions and serving as an interdepartmental liaison. This role requires 5+ years of leadership in healthcare practice management, strong communication