Dental Practice Operations Lead

Socket.dev; Milwaukee (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Familia Dental is seeking an Office Manager to oversee all aspects of the dental practice operations. You will work with dentists and staff to deliver exceptional patient care and service while ensuring efficient workflow and regulatory compliance.

The role requires leadership of 10–15 staff, strong communication, and organizational skills. A bachelor’s degree or equivalent experience is preferred, with experience in dental management software such as Denticon a plus.

Qualifications

• Excellent customer/patient service and verbal communication are required.
• Previous management experience supervising 10–15 employees is preferred.
• Basic computer knowledge and experience with dental management software (Denticon preferred).
• Ability to work in a fast-paced, patient-focused environment.
• Detail oriented with the ability to multi-task.
• Organizational skills with record keeping and regulatory compliance.

Responsibilities

• Hire, train, develop, and mentor office staff.
• Schedule office staff to ensure excellent patient care and customer service.
• Coordinate all aspects of patients’ dental care by monitoring patient flow and staff work.
• Explain financing options and payment plans to patients.
• Coordinate with doctors to manage patient care and staff training.
• Maintain HIPAA confidentiality and comply with OSHA and infection control.

Skills

Customer service

Staff management

Communication

Attention to detail

Interpersonal skills

Active listening

Organizational skills

Multi-tasking

Supervisory experience

Education

Bachelor's degree or equivalent

Tools

Denticon

Job description

Familia Dental is seeking an Office Manager to oversee all aspects of the dental practice operations. You will work with dentists and staff to deliver exceptional patient care and service while ensuring efficient workflow and regulatory compliance.

The role requires leadership of 10–15 staff, strong communication, and organizational skills. A bachelor’s degree or equivalent experience is preferred, with experience in dental management software such as Denticon a plus.