Dental Practice Office Manager

Arizona Biltmore; Scottsdale (AZ); On-site; USD 60,000 - 65,000; Full time

Job summary

An established industry player is seeking a compassionate and effective Dental Practice Office Manager to lead their team in Scottsdale. This role is pivotal in ensuring exceptional patient care while managing daily office operations. The ideal candidate will have a strong background in dental management and customer service, with a commitment to fostering a supportive environment. This forward-thinking company values innovation and quality, offering a dynamic workplace where your contributions will directly impact patient satisfaction and team success. Join a team dedicated to holistic oral health and make a difference in the community.

Qualifications

• 3-5 years of recent experience in the dental field, preferably in management.
• Exceptional oral and written communication skills required.
• Strong attention to detail and organizational skills are essential.

Responsibilities

• Plan and manage dental business operations for excellent patient support.
• Train and develop staff to meet performance standards.
• Ensure quality dental care and respond to patient inquiries.

Skills

Dental Insurance

Customer Service

Organizational Skills

Communication Skills

Management Experience

Education

High School Diploma or GED

Dental Assistant Certification

Tools

General Office Equipment

Computer Skills

Job description

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This range is provided by Arizona Biltmore. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $65,000.00/yr

Position Overview

We’re looking for an Office Manager to lead our growing team!

Toothology Dental in Scottsdale, AZ, is seeking a skilled, compassionate and effective leader to join our team. We are committed to providing comprehensive and patient-centered dental care while embracing a holistic approach to oral health. If you are passionate about delivering exceptional patient care and thrive in a supportive and progressive environment, we invite you to apply for this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

Responsibilities

• Plan and manage dental business operations to ensure excellent patient support services.
• Explain treatment plans to patients.
• Ensure that patient appointments, cancellations, and last-minute adjustments are handled properly.
• Respond efficiently to patient and doctor needs and inquiries.
• Ensure the delivery of quality dental care to patients.
• Respond to patient queries and issues and ensure patient satisfaction.
• Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards.
• Oversee daily office activities and provide direction and guidance to staff as needed.
• Organize and present payment schedules with patients.
• Manage the specialist referral process.
• Train, develop, and manage staff to meet performance standards.
• Develop promotional programs to attract more patients.
• Assist in employee performance evaluation, promotion, termination, and retention activities.
• Identify areas of improvement and concerns and implement appropriate corrective actions.
• Oversee staff scheduling to ensure full coverage.
• Organize and oversee supply purchases.
• Run and analyze management reports.
• Maintain patient data according to regulations and company policies.
• Ensure that records are stored securely and in compliance with privacy and security regulations.
• Adhere to all HIPAA regulations.
• Take responsibility for the appearance and functionality of the dental office.
• All other duties as assigned.

Qualifications

• Dental Assistant certification preferred, but not required.
• Must have 3-5 years of recent and relevant experience working in the dental field, preferably in management.
• 3 years of experience with dental treatment coordination (indemnity/PPO/HMO, state and federal plans).
• 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role – not required but preferred.
• 1-3 years of customer service experience preferred.
• High school diploma or GED required.
• Excellent organizational skills, ability to prioritize, and comfortable working independently.
• Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation.
• Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills.
• Strong attention to detail.
• Proficient computer skills and ability to operate general office equipment.
• Experience with Dental Insurance required.

We are an equal opportunity employer (EOE).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitality