Dental Practice Office Manager

Scott Conner Human Capital Solutions; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in dental care is seeking an Office Manager to lead their dedicated team in Phoenix. This role is pivotal in ensuring exceptional patient support services and overseeing daily operations within a dynamic dental practice. The ideal candidate will possess strong leadership skills, a commitment to patient care, and the ability to manage and develop staff effectively. Join a supportive and progressive environment where your contributions will directly impact patient satisfaction and operational excellence. If you're passionate about fostering a positive workplace and enhancing patient experiences, this opportunity is perfect for you.

Qualifications

• 3-5 years of dental field experience, ideally in management.
• Exceptional communication and organizational skills are essential.

Responsibilities

• Manage dental operations and ensure excellent patient support services.
• Train and develop staff while overseeing daily office activities.

Skills

Customer Service

Organizational Skills

Communication Skills

Attention to Detail

Leadership

Problem-Solving

Education

High School Diploma or GED

Dental Assistant Certification

Tools

Dental Management Software

General Office Equipment

Job description

Position Overview:

We’re looking for an Office Manager to lead our growing team!

Biltmore Dentistry in Phoenix, AZ, is seeking a skilled, compassionate and effective leader to join our team. We are committed to providing comprehensive and patient-centered dental care while embracing a holistic approach to oral health. If you are passionate about delivering exceptional patient care and thrive in a supportive and progressive environment, we invite you to apply for this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

Responsibilities:

• Plan and manage dental business operations to ensure excellent patient support services.
• Explain treatment plans to patients.
• Ensure that patient appointments, cancellations, and last-minute adjustments are handled properly.
• Respond efficiently to patient and doctor needs and inquiries.
• Ensure the delivery of quality dental care to patients.
• Respond to patient queries and issues and ensure patient satisfaction.
• Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards.
• Oversee daily office activities and provide direction and guidance to staff as needed.
• Organize and present payment schedules with patients.
• Manage specialist referral process.
• Train, develop, and manage staff to meet performance standards.
• Develop promotional programs to attract more patients.
• Assist in employee performance evaluation, promotion, termination, and retention activities.
• Identify areas of improvement and concerns and implement appropriate corrective actions.
• Oversee staff scheduling to ensure full coverage.
• Organize and oversee supply purchases.
• Run and analyze management reports.
• Maintain patient data according to regulations and company policies.
• Ensure that records are stored securely and in compliance with privacy and security regulations.
• Adhere to all HIPAA regulations.
• Take responsibility for the appearance and functionality of the dental office.
• All other duties as assigned.

Qualifications:

• Dental Assistant certification preferred, but not required.
• Must have 3-5 years of recent and relevant experience working in the dental field, preferably management.
• 3 years of experience with dental treatment coordination (indemnity/PPO/HMO, state and federal plans).
• 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role – not required but preferred.
• 1-3 years of customer service experience preferred.
• High school diploma or general education degree (GED) required.
• Excellent organizational skills, ability to prioritize, and comfortable working independently.
• Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation.
• Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills.
• Strong attention to detail.
• Proficient computer skills and ability to operate general office equipment.
• Must have experience with dental insurance.

We are an equal opportunity employer (EOE).