Dental Practice Office Manager

Arizona Biltmore Dentistry; Scottsdale (AZ); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in dental care is seeking an Office Manager to lead a dedicated team in Scottsdale. This role emphasizes delivering exceptional patient care while managing daily operations and ensuring compliance with healthcare regulations. The ideal candidate will have a strong background in dental management, excellent organizational and communication skills, and a commitment to fostering a supportive environment. Join a progressive team that values holistic approaches to oral health and patient satisfaction, where your leadership will make a significant impact on the community.

Qualifications

• 3-5 years of experience in the dental field, preferably in management.
• Exceptional oral and written communication skills are required.
• Strong attention to detail and organizational skills.

Responsibilities

• Plan and manage dental business operations for excellent patient support.
• Train and develop staff to meet performance standards.
• Ensure compliance with HIPAA regulations and maintain patient data.

Skills

Dental Insurance Knowledge

Customer Service

Organizational Skills

Communication Skills

Leadership

Education

High School Diploma or GED

Dental Assistant Certification

Tools

General Office Equipment

Dental Management Software

Job description

Position Overview:

We’re looking for an Office Manager to lead our growing team!

Toothology Dental in Scottsdale, AZ, is seeking a skilled, compassionate, and effective leader to join our team. We are committed to providing comprehensive and patient-centered dental care while embracing a holistic approach to oral health. If you are passionate about delivering exceptional patient care and thrive in a supportive and progressive environment, we invite you to apply for this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

Responsibilities:

• Plan and manage dental business operations to ensure excellent patient support services.
• Explain treatment plans to patients.
• Ensure that patient appointments, cancellations, and last-minute adjustments are handled properly.
• Respond efficiently to patient and doctor needs and inquiries.
• Ensure the delivery of quality dental care to patients.
• Respond to patient queries and issues to ensure patient satisfaction.
• Resolve patient issues in accordance with company policies, healthcare regulations, and dental board standards.
• Oversee daily office activities and provide direction and guidance to staff as needed.
• Organize and present payment schedules to patients.
• Manage the specialist referral process.
• Train, develop, and manage staff to meet performance standards.
• Develop promotional programs to attract more patients.
• Assist in employee performance evaluation, promotion, termination, and retention activities.
• Identify areas for improvement and implement appropriate corrective actions.
• Oversee staff scheduling to ensure full coverage.
• Organize and oversee supply purchases.
• Run and analyze management reports.
• Maintain patient data according to regulations and company policies.
• Ensure that records are stored securely and in compliance with privacy and security regulations.
• Adhere to all HIPAA regulations.
• Take responsibility for the appearance and functionality of the dental office.
• Perform all other duties as assigned.

Qualifications:

• Dental Assistant certification preferred, but not required.
• Must have 3-5 years of recent and relevant experience working in the dental field, preferably in management.
• 3 years of experience with dental treatment coordination (indemnity/PPO/HMO, state and federal plans).
• 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role – not required but preferred.
• 1-3 years of customer service experience preferred.
• High school diploma or GED required.
• Excellent organizational skills, ability to prioritize, and comfort working independently.
• Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation.
• Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills.
• Strong attention to detail.
• Proficient computer skills and ability to operate general office equipment.
• Experience with Dental Insurance is required.

We are an equal opportunity employer (EOE).