Dental Practice Manager

The Smilist; Town of Colonie (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Continuing education

Growth opportunities

Job summary

The Smilist Loudonville is seeking a dynamic practice manager to lead our dental office with a focus on leadership, team development, and efficient business operations in a fast-paced setting.

You will supervise reception, assistants, hygienists, and coordinators; optimize workflows, manage schedules, and monitor budgets while ensuring excellent patient care and compliance.

This role offers growth within a growing company, competitive compensation, and comprehensive benefits.

Qualifications

• 3+ years of management experience in a dental setting.
• Prior experience with Dentrix preferred.
• Lead, coach, and motivate a team to success.
• Exceptional patient care and customer service skills.
• Monitor production/collection, read P&L reports, manage budgets.
• Adapt, multitask, and support the team across roles.
• Proactive, solution-oriented mindset for challenges.
• Long-term growth within an expanding company.

Responsibilities

• Manage daily activities including scheduling and patient flow.
• Optimize office workflows and patient wait times.
• Serve as the primary contact for patients and inquiries.
• Explain treatment plans and financial details to patients.
• Supervise, train, and evaluate dental staff.
• Foster teamwork, professionalism, and continuous learning.
• Coordinate staff schedules and coverage.
• Monitor performance and conduct reviews.
• Oversee billing, coding, insurance verification, and collections.
• Manage accounts receivable and patient payment plans.
• Develop and manage office budgets and reports.
• Ensure compliance with OSHA, HIPAA, ADA regulations.
• Maintain HIPAA-compliant patient records.
• Develop marketing strategies to attract new patients.
• Coordinate patient outreach and reminders.
• Collaborate on growth strategies with dentist/owner.
• Identify opportunities to expand services and increase volume.

Skills

Management

Dentrix

Leadership

Patient care

Budgeting

Adaptability

Growth mindset

Tools

Dentrix

Job description

About Us:

We are seeking a dynamic and experienced practice manager for our Loudonville Dental Practice who excels at leadership, team development, and business operations in a high-end, fast-paced environment. The ideal candidate is an effective communicator, a strong problem-solver, and a supportive leader who fosters a positive and productive workplace.

Qualifications:

• 3+ years of management experience in a dental setting
• Prior experience with Dentrix is strongly preferred
• Strong ability to lead, coach, and motivate a team to achieve success
• Exceptional patient care and customer service skills
• Business acumen - ability to monitor production/collection, read P&L reports, manage budgets, and set/reach goals
• Ability to adapt, multitask, and step into various roles as needed to support the team
• A proactive and solution-oriented mindset with the ability to navigate challenges effectively
• A motivated professional looking for long-term growth within an expanding company

Key Responsibilities:

• Manage and coordinate all aspects of the dental office’s daily activities, including patient scheduling, appointment management, and patient flow.

• Ensure smooth and efficient office operations by optimizing office workflows, managing patient wait times, and enhancing patient experiences.

• Act as the primary point of contact for patients, addressing concerns, inquiries, and complaints in a timely and professional manner.

• Ensure that patients are well-informed about treatment plans, financial details, and post-care instructions, delivering exceptional customer service at every stage.

• Supervise, train, and evaluate dental office staff, including receptionists, dental assistants, hygienists, and office coordinators.

• Promote a positive work environment, fostering a culture of teamwork, professionalism, and continuous learning.

• Coordinate staff schedules to ensure adequate coverage for patient appointments, and adjust schedules based on patient needs and office requirements.

• Monitor performance, provide feedback, and conduct performance reviews for all team members.

• Oversee the billing process, ensuring accurate coding, insurance verification, and timely collection of payments from patients and insurance companies.

• Manage accounts receivable, monitor outstanding balances, and work with patients on payment plans or financial arrangements.

• Develop and manage office budgets, track expenses, and ensure the office operates within budgetary constraints.

• Prepare financial reports, monitor profitability, and recommend strategies to improve office performance and financial outcomes.

• Ensure the dental office adheres to all local, state, and federal regulations, including OSHA, HIPAA, and ADA requirements.

• Maintain up-to-date knowledge of dental laws, regulations, and industry standards to ensure ongoing compliance.

• Implement and enforce office policies, procedures, and protocols to maintain consistency and high standards of care.

• Ensure accurate and confidential patient recordkeeping in compliance with HIPAA regulations.

• Develop and execute marketing strategies to attract new patients and retain current ones, including managing the practice’s online presence, social media, and local advertising.

• Coordinate patient outreach, recall systems, and appointment reminders to improve patient retention.

• Collaborate with the dentist or practice owner to implement growth strategies, assess market trends, and enhance service offerings.

• Identify and recommend opportunities for expanding services, improving patient care, and increasing patient volume.

What We Offer:

• Competitive compensation
• Benefits package for FT employees - health, dental, vision insurance, and more!
• Opportunity for professional growth and continuing education
• A chance to make a real impact on the health and well-being of our patients

Position Details:

• Schedule: Full Time
• Salary Range: $70,000-$75,000
• Location: Loudonville, NY

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.