Dental Practice Manager

The Smilist; Loudonville (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Professional growth

Impact on patient health

Job summary

The Smilist in Loudonville, NY seeks an experienced Practice Manager to lead daily dental office operations and grow a high-end practice. You will manage scheduling, patient flow, staff performance, and finance oversight, ensuring exceptional patient experiences.

Strong leadership, 3+ years in dental management, and Dentrix experience are highly valued. You’ll drive efficiency, compliance, and patient care excellence in a fast-paced environment.

Qualifications

• 3+ years of management experience in a dental setting.
• Dentrix experience strongly preferred.
• Lead, coach, and motivate a team to success.
• Exceptional patient care and customer service.
• Monitor production/collections, read P&L, manage budgets.
• Adapt, multitask, and support the team across roles.
• Proactive, solution-oriented mindset for challenges.
• Long-term growth within expanding company.

Responsibilities

• Manage daily dental office operations: scheduling, appointment management, patient flow.
• Optimize workflows, manage patient wait times, enhance patient experiences.
• Primary point of contact for patients; address concerns professionally.
• Inform patients about treatment plans, finances, and post-care instructions.
• Supervise, train, and evaluate staff (receptionists, assistants, hygienists, coordinators).
• Foster a positive work environment and culture of teamwork and learning.
• Coordinate staff schedules and ensure adequate coverage.
• Monitor performance and conduct reviews for all team members.
• Oversee billing, insurance verification, and timely collections.
• Manage accounts receivable and patient payment plans.
• Develop and manage office budgets and monitor profitability.
• Ensure compliance with OSHA, HIPAA, ADA; maintain up-to-date regulations.
• Implement and enforce policies and protocols for consistency.
• Develop marketing strategies to attract new patients and retain current ones.
• Coordinate recalls and appointment reminders; drive patient retention.
• Collaborate with dentist/practice owner on growth strategies and market trends.
• Identify opportunities to expand services and increase patient volume.

Skills

Dental mgmt

Dentrix

Leadership

Patient service

Budgeting

P&L reporting

Staff coaching

Compliance

Tools

Dentrix

Job description

About Us:

We are seeking a dynamic and experienced practice manager for our Loudonville Dental Practice who excels at leadership, team development, and business operations in a high-end, fast-paced environment. The ideal candidate is an effective communicator, a strong problem-solver, and a supportive leader who fosters a positive and productive workplace.

Qualifications:

• 3+ years of management experience in a dental setting
• Prior experience with Dentrix is strongly preferred
• Strong ability to lead, coach, and motivate a team to achieve success
• Exceptional patient care and customer service skills
• Business acumen - ability to monitor production/collection, read P&L reports, manage budgets, and set/reach goals
• Ability to adapt, multitask, and step into various roles as needed to support the team
• A proactive and solution-oriented mindset with the ability to navigate challenges effectively
• A motivated professional looking for long-term growth within an expanding company

Key Responsibilities:

• Manage and coordinate all aspects of the dental office’s daily activities, including patient scheduling, appointment management, and patient flow.
• Ensure smooth and efficient office operations by optimizing office workflows, managing patient wait times, and enhancing patient experiences.
• Act as the primary point of contact for patients, addressing concerns, inquiries, and complaints in a timely and professional manner.
• Ensure that patients are well-informed about treatment plans, financial details, and post-care instructions, delivering exceptional customer service at every stage.

• Supervise, train, and evaluate dental office staff, including receptionists, dental assistants, hygienists, and office coordinators.
• Promote a positive work environment, fostering a culture of teamwork, professionalism, and continuous learning.
• Coordinate staff schedules to ensure adequate coverage for patient appointments, and adjust schedules based on patient needs and office requirements.
• Monitor performance, provide feedback, and conduct performance reviews for all team members.
• Oversee the billing process, ensuring accurate coding, insurance verification, and timely collection of payments from patients and insurance companies.
• Manage accounts receivable, monitor outstanding balances, and work with patients on payment plans or financial arrangements.

• Develop and manage office budgets, track expenses, and ensure the office operates within budgetary constraints.
• Prepare financial reports, monitor profitability, and recommend strategies to improve office performance and financial outcomes.

• Ensure the dental office adheres to all local, state, and federal regulations, including OSHA, HIPAA, and ADA requirements.
• Maintain up-to-date knowledge of dental laws, regulations, and industry standards to ensure ongoing compliance.
• Implement and enforce office policies, procedures, and protocols to maintain consistency and high standards of care.
• Ensure accurate and confidential patient recordkeeping in compliance with HIPAA regulations.

• Develop and execute marketing strategies to attract new patients and retain current ones, including managing the practice’s online presence, social media, and local advertising.
• Coordinate patient outreach, recall systems, and appointment reminders to improve patient retention.
• Collaborate with the dentist or practice owner to implement growth strategies, assess market trends, and enhance service offerings.
• Identify and recommend opportunities for expanding services, improving patient care, and increasing patient volume.

What We Offer:

• Competitive compensation
• Benefits package for FT employees - health, dental, vision insurance, and more!
• Opportunity for professional growth and continuing education
• A chance to make a real impact on the health and well-being of our patients

Position Details:

• Schedule: Full Time
• Salary Range: $70,000-$75,000
• Location: Loudonville, NY

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.