Dental Practice Manager

The-Smilist-Denta; Loudonville (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision benefits

Growth opportunities

Impact on patient health

Job summary

The-Smilist-Denta in Loudonville, NY seeks an experienced practice manager to lead a high-end dental office, overseeing scheduling, patient flow, staff supervision, and exceptional patient service.

Requires 3+ years in dental management, Dentrix experience, strong leadership and business acumen, budget oversight, and compliance with HIPAA/OSHA. A path for long-term growth within a growing company is available.

Qualifications

• 3+ years of management experience in a dental setting.
• Prior experience with Dentrix is strongly preferred.
• Strong ability to lead, coach, and motivate a team to achieve success.
• Exceptional patient care and customer service skills.
• Business acumen - monitor production/collection, read P&L, manage budgets and goals.
• Ability to adapt, multitask, and step into various roles to support the team.
• Proactive, solution-oriented mindset to navigate challenges.
• Motivated professional seeking long-term growth within an expanding company.

Responsibilities

• Manage and coordinate all aspects of daily dental office activities, including scheduling and patient flow.
• Optimize workflows, manage wait times, and enhance patient experiences.
• Act as the primary contact for patients, addressing concerns promptly and professionally.
• Inform patients about treatment plans, finances, and post-care instructions with excellent service.
• Supervise, train, and evaluate receptionists, assistants, hygienists, and coordinators.
• Foster a positive work environment with teamwork and continuous learning.
• Coordinate staff schedules and ensure adequate coverage for appointments.
• Monitor performance, give feedback, and conduct reviews for team members.
• Oversee billing, coding accuracy, insurance verification, and timely payments.
• Manage accounts receivable and patient payment plans.
• Develop and manage office budgets, track expenses, and improve profitability.
• Prepare financial reports and recommend strategies to improve outcomes.
• Ensure compliance with OSHA, HIPAA, ADA, and local regulations.
• Maintain up-to-date knowledge of dental laws and industry standards.
• Implement policies and protocols to maintain consistency and high care standards.
• Maintain confidential patient records in line with HIPAA.
• Develop and execute marketing strategies to attract and retain patients.
• Manage online presence, social media, and local advertising.
• Coordinate recalls and reminders to boost patient retention.
• Collaborate with the dentist/practice owner on growth strategies and market trends.
• Identify opportunities to expand services and increase patient volume.

Skills

Leadership

Customer service

Business acumen

Multitasking

Problem-solving

Communication

Team coaching

Tools

Dentrix

Job description

About Us:

We are seeking a dynamic and experienced practice manager for our Loudonville Dental Practice who excels at leadership, team development, and business operations in a high-end, fast-paced environment. The ideal candidate is an effective communicator, a strong problem-solver, and a supportive leader who fosters a positive and productive workplace.

Qualifications:

• 3+ years of management experience in a dental setting
• Prior experience with Dentrix is strongly preferred
• Strong ability to lead, coach, and motivate a team to achieve success
• Exceptional patient care and customer service skills
• Business acumen - ability to monitor production/collection, read P&L reports, manage budgets, and set/reach goals
• Ability to adapt, multitask, and step into various roles as needed to support the team
• A proactive and solution-oriented mindset with the ability to navigate challenges effectively
• A motivated professional looking for long-term growth within an expanding company

Key Responsibilities:

• Manage and coordinate all aspects of the dental office’s daily activities, including patient scheduling, appointment management, and patient flow.
• Ensure smooth and efficient office operations by optimizing office workflows, managing patient wait times, and enhancing patient experiences.
• Act as the primary point of contact for patients, addressing concerns, inquiries, and complaints in a timely and professional manner.
• Ensure that patients are well-informed about treatment plans, financial details, and post-care instructions, delivering exceptional customer service at every stage.

• Supervise, train, and evaluate dental office staff, including receptionists, dental assistants, hygienists, and office coordinators.
• Promote a positive work environment, fostering a culture of teamwork, professionalism, and continuous learning.
• Coordinate staff schedules to ensure adequate coverage for patient appointments, and adjust schedules based on patient needs and office requirements.
• Monitor performance, provide feedback, and conduct performance reviews for all team members.
• Oversee the billing process, ensuring accurate coding, insurance verification, and timely collection of payments from patients and insurance companies.
• Manage accounts receivable, monitor outstanding balances, and work with patients on payment plans or financial arrangements.

• Develop and manage office budgets, track expenses, and ensure the office operates within budgetary constraints.
• Prepare financial reports, monitor profitability, and recommend strategies to improve office performance and financial outcomes.

• Ensure the dental office adheres to all local, state, and federal regulations, including OSHA, HIPAA, and ADA requirements.
• Maintain up-to-date knowledge of dental laws, regulations, and industry standards to ensure ongoing compliance.
• Implement and enforce office policies, procedures, and protocols to maintain consistency and high standards of care.
• Ensure accurate and confidential patient recordkeeping in compliance with HIPAA regulations.

• Develop and execute marketing strategies to attract new patients and retain current ones, including managing the practice’s online presence, social media, and local advertising.
• Coordinate patient outreach, recall systems, and appointment reminders to improve patient retention.
• Collaborate with the dentist or practice owner to implement growth strategies, assess market trends, and enhance service offerings.
• Identify and recommend opportunities for expanding services, improving patient care, and increasing patient volume.

What We Offer:

• Competitive compensation
• Benefits package for FT employees - health, dental, vision insurance, and more!
• Opportunity for professional growth and continuing education
• A chance to make a real impact on the health and well-being of our patients

Position Details:

• Schedule: Full Time
• Salary Range: $70,000-$75,000
• Location: Loudonville, NY

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.