Dental Practice Manager

ProSmile Holdings, LLC; Pennsylvania; On-site; USD 63,000 - 75,000; Full time

Job summary

An established industry player is seeking a Dental Practice Manager to lead a dynamic team in a thriving dental office. This role is pivotal in overseeing administrative tasks, financial management, and staff coordination, ensuring an optimal patient experience. The ideal candidate will possess exceptional organizational and communication skills, along with a strong customer service orientation. Join a forward-thinking organization that values individual growth and offers a competitive benefits package, including health insurance, 401(k), and opportunities for professional development. If you're ready to make a difference in a supportive environment, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(K)

PTO

Paid Holidays

Continuing Education

Flexible Schedule

Training Support

Qualifications

• 5+ years in a dental or medical office with supervisory experience.
• Strong customer service orientation and ability to learn new technologies.

Responsibilities

• Oversees administrative tasks and financial management.
• Acts as liaison between office and corporate, ensuring positive leadership.
• Monitors expenses and supervises patient flow.

Skills

Customer Service Orientation

Leadership Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Title: Dental Practice Manager
Department/Location: Operations
Reports to: Regional Vice President
FLSA Status: Exempt
Compensation Information: $63,000-$75,000 annual salary

Benefits:

• PTO: 1.54 hours accrued for every 40 hours worked. Accrual rate increases based on tenure.
• Sick Leave: 1 hour earned for every 30 hours worked. 40 hour max
• Holidays: 8 paid holidays (eligible for Full Time positions only)
• Health, Vision and Dental Insurances and other ancillary benefit plans
• 401(K)

Bonus:
All dental practice employees are eligible for monthly bonus opportunities based on the practice's achievement of key performance goals, including net production, net collection, and office visit targets.

Company Overview

ProSmile is the fastest growing dental organization on the East Coast and has the largest network of affiliated multi-specialty dental practices in New Jersey, with an expanding footprint in District of Columbia, Pennsylvania, and Maryland. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients. We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients. We offer a competitive compensation and when applicable benefits package that includes medical, dental, vision, 401(k), training and career development, license advancement assistance, and more!

Position Summary

We are looking for an enthusiastic and positive Practice Manager to join our thriving and well-established dental office. Be prepared to become a part of our fantastic team and grow with us!Responsible for overseeing administrative tasks, financial management, and staff coordination, the Dental Practice Manager services as a central point of contact for both internal team members and external stakeholders. This role involves managing schedules, handling patient inquiries, maintaining records, and implementing office policies and procedures. The Dental Practice Manager also collaborates with dentists and other staff to optimize patient care delivery and enhance the overall patient experience. Exceptional organizational, communication, and strong leadership skills are essential for success in this role.

Duties and Responsibilities

The duties include, but are not limited to:

• Serves as an office facilitator for all personnel by acting as liaison between office and Corporate and provides positive leadership
• Supervises all treatment support systems and patient flow sequencing.
• Maintains collection controls and systems
• Monitors overall expenses in the office
• Oversees daily closeout functions as well as daily deposit with the corporate office
• Evaluates work performance of subordinates and mentors, counsels, and provides discipline when necessary
• Performs miscellaneous job-related duties as assigned

Qualifications

• 5+ years’ work experience in a dental or medical office with at least 1+ years as supervisor or management level with direct reports required
• Strong customer service orientation towards patients and staff
• Easily able to learn new technologies and systems required
• Ability to work in a fast-paced environment
• Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed
• Experience using Outlook, Word, Excel required
• High School diploma or GED required

Knowledge and Skills/Expected Competencies

• Strong customer service orientation towards patients and staff.
• Easily able to learn new technologies and systems as required.
• Strong communication and interpersonal skills.
• Ability to review critical issues, effectively solve problems and create action plans.
• Ability to develop and implement new approaches to improve processes, procedures andthe general work environment.
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
• Ability to use independent judgement and to manage and impart confidential information.

Benefits
Our staff work diligently to deliver quality care to our patients. They are the key to fulfilling our mission! Perks of being part of a team who is keen to their individual growth, our staff members can enjoy our unique benefits package including:

Full Time

• We provide above industry standards for Personal Protective Equipment (PPE)
• Competitive pay
• Health & Dental insurance
• Dental discounts
• PTO
• Paid Holidays
• 401k Retirement
• Opportunities for growth
• Continuing education
• Flexible schedule
• Training support

Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety
We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.