Dental Practice Manager

Family Dental Health; North Carolina; On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities for meeting goals

6 weeks of paid time off

Employee dental benefits

Medical, vision, life insurance, &dis&

401k

Uniforms provided

Company-sponsored events

Job summary

Family Dental Health of Concord Lake in Kannapolis, NC is seeking an outgoing Practice Manager to lead daily operations, coordinate with doctors and staff, and ensure a smooth, patient-focused experience. The role emphasizes budget planning, staff scheduling, performance coaching, and implementation of SOPs.

Experience in a dental setting and in management is required; Denticon experience is a plus. The Practice Manager works closely with doctors and staff to maintain orderly operations, improve

Qualifications

• Outstanding written and verbal communication skills.
• Friendly, positive demeanor with patients and team.
• Strong administrative and organizational skills.
• Solid computer skills and adaptability to new programs.
• Exceptional customer service and conflict resolution abilities.
• 3–5 years experience in a dental practice with terminology knowledge.
• 2+ years of management experience; leadership capability.

Responsibilities

• Facilitate interoffice team communication with respectful problem solving.
• Resolve conflicts among team members quickly and fairly.
• Enforce company policies per Employee Handbook and SOPs.
• Schedule staff hours for maximum efficiency and productivity.
• Coordinate with Director of Training for staff development.
• Track office statistics via reports; identify trends and actions.
• Achieve financial objectives by budgeting and reviewing variances.
• Monitor expenses to stay within budget.
• Oversee inventory control and ordering with supply clerk.
• Manage practice collections and revenue processes.
• Report on marketing strategies and referral stats at meetings.

Skills

Communication

Customer service

Organizational skills

Computer skills

Conflict resolution

Dental practice experience

Management experience

Tools

Denticon

Job description

Come join the family! Family Dental Health of Concord Lake is seeking an outgoing, team-oriented Practice Manager!

ABOUT FAMILY DENTAL HEALTH

We are a dental group privately owned by a single dentist...and we are GROWING! With services in general as well as specialty areas, we are able to provide exceptional, comprehensive dental care for the busy on-the-go family. Our number-one goal is to make every patient feel like part of our Family Dental Health family.

Our commitment to providing exceptional dental care extends not only to our patients but also to our employees. We believe that our team is our most valuable asset, and we are dedicated to fostering a workplace that values your skills, encourages growth, and celebrates success. Our mission is clear. Our name says it all:

Family

To create lasting relationships with our patients, our teams, and our communities

Dental

To provide excellent dental care, one patient at a time

Health

To improve the overall health of our community

We are proud to offer our employees large office perks with a small office feel! We offer:

• Competitive pay
• Bonus opportunities for meeting practice goals
• 6 weeks of paid time off
• Employee dental benefits
• Medical, vision, life insurance, disability insurance
• 401k
• Uniforms provided
• Company-sponsored events

Learn more at www.fdhonline.com

Job Summary:

The Practice Manager (Quarterback) works closely with doctor(s) and staff as liaison to assure that all aspects of the practice are functioning in an orderly and proficient manner. The Practice Manager communicates the practice philosophy through systems, problem solving and communication. This individual strives to bring out the best in the entire staff, for benefit of our patients.

Functions include but are not limited to the following:

• Facilitate interoffice team communication with respectful and constructive problem solving techniques.
• Resolve conflict among team members quickly and fairly.
• Consistently and fairly implement and enforce all company policies as outlined in the Employee Handbook and Standard Operating Procedures (SOP) manual.
• Schedule staff work times for maximum efficiency and productivity,
• Recognize training needs and coordinate with Director of Training.
• Track office statistics by using FDH website, reviewing and analyzing reports, summarizing information; identifying trends.
• Achieve financial objectives by preparing annual budget; scheduling expenditures; analyzing variances; discussing corrective actions with upper management.
• Monitor practice expenses to stay within budget.
• Monitor inventory control system for all office supplies and coordinate ordering with supply clerk.
• Manage practice collections.
• Report on marketing strategies and referral statistics at staff meetings.

Requirements:

• Outstanding written and verbal communication skills
• A friendly, positive demeanor with patients and dental office team members
• Great administrative organizational skills
• Strong computer skills and the ability to learn new programs
• Exceptional customer service skills
• Must be available to work extended hours
• 3-5 years experience in a dental practice with knowledge of terminology and clinical procedures
• 2+ years of management experience
• Denticon experience is a plus!

WORK LOCATION:

• 1921 Concord Lake Road, Kannapolis, NC 28083

WORK SCHEDULE:

• Monday - Thursday 8:00am - 5:00pm