Dental Practice Manager

Tend; New York (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

An innovative dental practice is seeking a dynamic Studio Manager to lead a high-performing team and enhance member experiences. This role involves overseeing daily operations, driving productivity, and ensuring compliance in a fast-paced environment. With a strong focus on team leadership and operational excellence, you'll play a crucial role in transforming the dental experience. Join a company that values collaboration and offers growth opportunities, while being part of a mission to revolutionize dentistry for the better.

Benefits

Access to cutting-edge clinical technology

Collaborative and inclusive culture

Opportunities for growth and continuing education

Qualifications

• 2+ years leading teams of 15+ in healthcare or hospitality.
• 5+ years in management or operations preferred.

Responsibilities

• Ensure optimal practice operations and member experience.
• Drive productivity through KPIs and performance goals.
• Manage staff schedules to meet performance targets.

Skills

Team Leadership

Operational Management

Communication Skills

Performance Management

Customer Experience

Education

Bachelor's Degree

Job description

Join to apply for the Dental Practice Manager role at Tend

At Tend, we do dental differently.

Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top-tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human, and personalized.

Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members supporting this mission. We're continuing to grow quickly and are looking for the best of the best to join our team.

Tend is seeking a Studio Manager to oversee day-to-day operations. The Manager will be efficient and effective in leading a high-performing studio team to drive results and deliver a best-in-class experience to our members. This is an exciting opportunity to join the team revolutionizing dentistry.

The Studio Manager will lead a studio team of 20+ staff, including clinical and clerical personnel. Responsibilities include assigning tasks per scope of practice/job description, using/creating tools to ensure task completion, identifying performance gaps, coaching, training, and managing performance through informal and formal reviews.

Responsibilities:

1. Ensure the practice operates optimally, effectively, and efficiently, in accordance with standards, across staffing, scheduling, inventory, and member experience.
2. Oversee member experience and collaborate with the studio team to achieve or exceed NPS & revenue targets.
3. Drive practice productivity through KPIs and performance goals, making adjustments as needed.
4. Be present on the floor to direct and manage performance in real-time.
5. Interact with members to gather feedback and address complaints promptly and compassionately.
6. Lead onboarding, training, and meetings focused on performance, culture, and collaboration.
7. Partner with the People Team on hiring, retention, and performance management.
8. Ensure compliance and organization through regular walk-throughs.
9. Manage staff schedules to optimize member experience and meet performance targets.

Experience and Qualifications:

1. Bachelor's Degree preferred.
2. Minimum of 2 years' experience leading teams of 15+ staff in a high-growth, high-volume healthcare or hospitality setting.
3. Experience partnering with providers delivering care to drive performance.
4. Minimum of 5 years' experience in management or operations preferred.
5. Experience managing operational practices, people practices, programs, and budgets/financial targets.
6. Strong sense of urgency and a commitment to hustle.
7. Excellent written and oral communication skills.

Salary range in New York: $70,000—$85,000 USD

The Tend Difference

• High standard of care with access to cutting-edge clinical technology and highly esteemed clinical leadership.
• Collaborative, inclusive culture emphasizing warmth and hospitality, with no production quotas.
• Opportunities for growth, continuing education, and being part of an industry-changing company.

Tend is an Equal Opportunity Employer, committed to a diverse and inclusive workplace. We value individual contributions and promote fairness in all employment practices.