Dental Practice Manager

The-Smilist-Denta; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Growth opportunities

Impact on patient care

Job summary

The-Smilist-Denta, a Staten Island dental practice, seeks a dynamic practice manager to lead daily operations and team development. You will oversee scheduling, patient flow, and service quality while driving efficiency and patient satisfaction in a fast-paced environment.

Ideal candidates have 3+ years of dental management, strong leadership, and solid business acumen to monitor production, budgets, and billing.

Qualifications

• 3+ years of management experience in a dental setting
• Prior experience with Dentrix is strongly preferred
• Strong ability to lead, coach, and motivate a team to achieve success
• Exceptional patient care and customer service skills
• Business acumen - monitor production/collection, read P&L, manage budgets
• Adapt, multitask, and step into various roles to support the team
• Proactive, solution-oriented mindset to navigate challenges
• Long-term growth within an expanding company

Responsibilities

• Manage and coordinate all aspects of the dental office’s daily activities, including patient scheduling, appointment management, and patient flow
• Optimize office workflows, manage patient wait times, and enhance patient experiences
• Act as the primary point of contact for patients, addressing concerns promptly
• Ensure patients are informed about treatment plans, financial details, and post-care instructions
• Supervise, train, and evaluate staff (receptionists, assistants, hygienists, coordinators)
• Promote a positive work environment and continuous learning
• Coordinate staff schedules for adequate coverage and adjust as needed
• Monitor performance and conduct performance reviews for all team members
• Oversee billing: coding, insurance verification, collections
• Manage accounts receivable and payment plans with patients/insurance
• Develop and manage office budgets and track expenses
• Prepare financial reports and improve profitability
• Ensure OSHA, HIPAA, ADA compliance and policy enforcement
• Maintain confidential patient records per HIPAA
• Develop and execute marketing to attract and retain patients
• Coordinate outreach, recall systems, and reminders
• Collaborate with dentist/practice owner on growth strategies
• Identify opportunities to expand services and increase patient volume

Skills

Dental office management

Leadership

Team motivation

Patient care

Tools

Dentrix

Job description

About Us:

We are seeking a dynamic and experienced practice manager for our Staten Island Dental Practice who excels at leadership, team development, and business operations in a high-end, fast-paced environment. The ideal candidate is an effective communicator, a strong problem-solver, and a supportive leader who fosters a positive and productive workplace.

Qualifications:

• 3+ years of management experience in a dental setting
• Prior experience with Dentrix is strongly preferred
• Strong ability to lead, coach, and motivate a team to achieve success
• Exceptional patient care and customer service skills
• Business acumen - ability to monitor production/collection, read P&L reports, manage budgets, and set/reach goals
• Ability to adapt, multitask, and step into various roles as needed to support the team
• A proactive and solution-oriented mindset with the ability to navigate challenges effectively
• A motivated professional looking for long-term growth within an expanding company

Key Responsibilities:

• Manage and coordinate all aspects of the dental office’s daily activities, including patient scheduling, appointment management, and patient flow.
• Ensure smooth and efficient office operations by optimizing office workflows, managing patient wait times, and enhancing patient experiences.
• Act as the primary point of contact for patients, addressing concerns, inquiries, and complaints in a timely and professional manner.
• Ensure that patients are well-informed about treatment plans, financial details, and post-care instructions, delivering exceptional customer service at every stage.

• Supervise, train, and evaluate dental office staff, including receptionists, dental assistants, hygienists, and office coordinators.
• Promote a positive work environment, fostering a culture of teamwork, professionalism, and continuous learning.
• Coordinate staff schedules to ensure adequate coverage for patient appointments, and adjust schedules based on patient needs and office requirements.
• Monitor performance, provide feedback, and conduct performance reviews for all team members.
• Oversee the billing process, ensuring accurate coding, insurance verification, and timely collection of payments from patients and insurance companies.
• Manage accounts receivable, monitor outstanding balances, and work with patients on payment plans or financial arrangements.

• Develop and manage office budgets, track expenses, and ensure the office operates within budgetary constraints.
• Prepare financial reports, monitor profitability, and recommend strategies to improve office performance and financial outcomes.

• Ensure the dental office adheres to all local, state, and federal regulations, including OSHA, HIPAA, and ADA requirements.
• Maintain up-to-date knowledge of dental laws, regulations, and industry standards to ensure ongoing compliance.
• Implement and enforce office policies, procedures, and protocols to maintain consistency and high standards of care.
• Ensure accurate and confidential patient recordkeeping in compliance with HIPAA regulations.

• Develop and execute marketing strategies to attract new patients and retain current ones, including managing the practice’s online presence, social media, and local advertising.
• Coordinate patient outreach, recall systems, and appointment reminders to improve patient retention.
• Collaborate with the dentist or practice owner to implement growth strategies, assess market trends, and enhance service offerings.
• Identify and recommend opportunities for expanding services, improving patient care, and increasing patient volume.

What We Offer:

• Competitive compensation
• Benefits package for FT employees - health, dental, vision insurance, and more!
• Opportunity for professional growth and continuing education
• A chance to make a real impact on the health and well-being of our patients

Position Details:

• Schedule: Full Time
• Salary Range: $75,000-$80,000
• Location: Staten Island, NY

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.