Dental Practice Manager

The Smilist; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Professional growth opportunities

Continuing education

Job summary

The Smilist is seeking a dynamic Practice Manager for our Staten Island dental practice to lead operations and guide a high-performing team.

The role emphasizes improving patient experiences, staff development, budgeting, compliance, and growth initiatives in a fast-paced setting, with full-time hours and a competitive annual salary of $75,000–$80,000.

Qualifications

• 3+ years of management experience in a dental setting
• Dentrix experience strongly preferred
• Strong ability to lead, coach, and motivate a team to achieve success
• Exceptional patient care and customer service skills
• Business acumen - monitor production/collection, read P&L reports, manage budgets, and set/reach goals
• Ability to adapt, multitask, and step into various roles as needed to support the team
• Proactive and solution-oriented mindset with the ability to navigate challenges effectively
• Motivated professional seeking long-term growth within expanding company

Responsibilities

• Manage and coordinate all aspects of the dental office’s daily activities, including patient scheduling, appointment management, and patient flow
• Ensure smooth and efficient office operations by optimizing office workflows, managing patient wait times, and enhancing patient experiences
• Act as the primary point of contact for patients, addressing concerns, inquiries, and complaints in a timely and professional manner
• Ensure patients are well-informed about treatment plans, financial details, and post-care instructions, delivering exceptional customer service at every stage
• Supervise, train, and evaluate dental office staff, including receptionists, dental assistants, hygienists, and office coordinators
• Promote a positive work environment, fostering teamwork, professionalism, and continuous learning
• Coordinate staff schedules to ensure adequate coverage for patient appointments
• Monitor performance, provide feedback, and conduct performance reviews for all team members
• Oversee the billing process, ensuring accurate coding, insurance verification, and timely collection of payments
• Manage accounts receivable, monitor outstanding balances, and work with patients on payment plans
• Develop and manage office budgets, track expenses, and ensure the office operates within budgetary constraints
• Prepare financial reports, monitor profitability, and recommend strategies to improve office performance
• Ensure adherence to OSHA, HIPAA, and ADA requirements; maintain up-to-date regulatory knowledge
• Implement and enforce office policies, procedures, and protocols to maintain high standards of care
• Ensure confidential patient recordkeeping compliant with HIPAA
• Develop and execute marketing strategies to attract new patients and retain current ones
• Coordinate patient outreach, recall systems, and appointment reminders to improve retention
• Collaborate with dentist or practice owner to implement growth strategies
• Identify opportunities for expanding services, improving patient care, and increasing patient volume

Skills

Team leadership

Customer service

Communication

Problem solving

Multitasking

Business acumen

Adaptability

Growth mindset

Staff coaching

Financial oversight

Tools

Dentrix

Job description

About Us:

We are seeking a dynamic and experienced practice manager for our Staten Island Dental Practice who excels at leadership, team development, and business operations in a high-end, fast-paced environment. The ideal candidate is an effective communicator, a strong problem-solver, and a supportive leader who fosters a positive and productive workplace.

Qualifications:

• 3+ years of management experience in a dental setting
• Prior experience with Dentrix is strongly preferred
• Strong ability to lead, coach, and motivate a team to achieve success
• Exceptional patient care and customer service skills
• Business acumen - ability to monitor production/collection, read P&L reports, manage budgets, and set/reach goals
• Ability to adapt, multitask, and step into various roles as needed to support the team
• A proactive and solution-oriented mindset with the ability to navigate challenges effectively
• A motivated professional looking for long-term growth within an expanding company

Key Responsibilities:

• Manage and coordinate all aspects of the dental office’s daily activities, including patient scheduling, appointment management, and patient flow.
• Ensure smooth and efficient office operations by optimizing office workflows, managing patient wait times, and enhancing patient experiences.
• Act as the primary point of contact for patients, addressing concerns, inquiries, and complaints in a timely and professional manner.
• Ensure that patients are well-informed about treatment plans, financial details, and post-care instructions, delivering exceptional customer service at every stage.

• Supervise, train, and evaluate dental office staff, including receptionists, dental assistants, hygienists, and office coordinators.
• Promote a positive work environment, fostering a culture of teamwork, professionalism, and continuous learning.
• Coordinate staff schedules to ensure adequate coverage for patient appointments, and adjust schedules based on patient needs and office requirements.
• Monitor performance, provide feedback, and conduct performance reviews for all team members.
• Oversee the billing process, ensuring accurate coding, insurance verification, and timely collection of payments from patients and insurance companies.
• Manage accounts receivable, monitor outstanding balances, and work with patients on payment plans or financial arrangements.

• Develop and manage office budgets, track expenses, and ensure the office operates within budgetary constraints.
• Prepare financial reports, monitor profitability, and recommend strategies to improve office performance and financial outcomes.

• Ensure the dental office adheres to all local, state, and federal regulations, including OSHA, HIPAA, and ADA requirements.
• Maintain up-to-date knowledge of dental laws, regulations, and industry standards to ensure ongoing compliance.
• Implement and enforce office policies, procedures, and protocols to maintain consistency and high standards of care.
• Ensure accurate and confidential patient recordkeeping in compliance with HIPAA regulations.

• Develop and execute marketing strategies to attract new patients and retain current ones, including managing the practice’s online presence, social media, and local advertising.
• Coordinate patient outreach, recall systems, and appointment reminders to improve patient retention.
• Collaborate with the dentist or practice owner to implement growth strategies, assess market trends, and enhance service offerings.
• Identify and recommend opportunities for expanding services, improving patient care, and increasing patient volume.

What We Offer:

• Competitive compensation
• Benefits package for FT employees - health, dental, vision insurance, and more!
• Opportunity for professional growth and continuing education
• A chance to make a real impact on the health and well-being of our patients

Position Details:

• Schedule: Full Time
• Salary Range: $75,000-$80,000
• Location: Staten Island, NY

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.