Dental Office Manager

UDC Services, LLC; New York (NY); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with 4% match

Paid Time Off & 7 paid holidays

Employee Assistance Program

Voluntary benefits: Pet insurance, IDT

All PPE provided

Continuing education opportunities

Job summary

UDC Services, LLC is hiring a Dental Office Manager in New York City. Compensation is $38–$45+ per hour based on experience, with a 5‑day work week and a patient-centered schedule designed around the local community.

You will lead the front office to deliver a warm, professional patient experience, monitor daily KPIs, coach staff on scheduling and collections, collaborate with clinical colleagues to optimize patient flow, and proactively re-engage past-due patients.

Qualifications

• Previous dental office management experience with a proven track record of meeting performance goals.
• Strong leadership skills with the ability to motivate and hold your team accountable.
• Excellent communication, organization, and problem-solving abilities.
• Tech-savvy with practice management software (knowledge of CareStack a plus).
• A patient-first mindset paired with a business-oriented approach.

Responsibilities

• Lead the front office team to deliver a seamless, warm, and professional patient experience.
• Monitor and manage key performance indicators daily, using data to drive alignment and close gaps.
• Coach team members on scheduling, collections, and patient follow-up by reviewing OTC, case acceptance and scheduling results.
• Partner with clinical staff to ensure optimal patient flow and care quality.
• Proactively re-engage past-due patients and activate pending treatment plans.

Skills

Leadership

Communication

Organization

Problem-solving

Team coaching

Tools

CareStack

Job description

Dental Office Manager Location: New York City - Future Acquisitions
Compensation: 38-$45 +/hour - based on experience
Schedule: 5 days a week

We're looking for a results-driven Dental Office Manager who knows how to balance exceptional patient care with obsession over performance metrics. If you thrive on creating an outstanding patient experience while hitting-and exceeding-practice goals, this is your opportunity to shine.

This role is perfect for someone who understands the numbers behind great patient care-and uses them to lead a thriving, high-functioning team.

Why You'll Love This Role

• Patient-centered schedule around our local community: Hours designed to meet patient needs/
• A supportive team environment that values growth, integrity, and efficiency.
• The chance to truly own the numbers that drive our success.
• We believe success comes from both happy patients and healthy KPIs. You'll play a key role in ensuring we excel in our achieving our KPIs like ensuring over-the-counter collections, reappointment rates, minimizing cancellation rates, treatment plan acceptance and new patients.

What You'll Do

• Lead the front office team to deliver a seamless, warm, and professional patient experience.
• Monitor and manage key performance indicators daily, using the data or reports to drive daily alignment and close gaps.
• Coach team members on best practices for scheduling, collections, and patient follow-up by regularly reviewing their personal OTC, case acceptance and scheduling rates/results with them.
• Partner with clinical staff to ensure optimal patient flow and care quality.
• Proactively re-engage past-due patients and activate pending treatment plans.

This is a current opportunity with a growing group that values operational excellence and rewards results. If you're a KPI-savvy leader ready to take your next step, we want to meet you.

Requirements

What We're Looking For

• Previous dental office management experience with a proven track record of meeting performance goals.
• Strong leadership skills with the ability to motivate and hold your team accountable.
• Excellent communication, organization, and problem-solving abilities.
• Tech-savvy with practice management software (knowledge of CareStack a plus).
• A patient-first mindset paired with a business-oriented approach.

Benefits

• Full benefits package (for 30+ hours/week):
• Medical, Dental, Vision
• 401(k) with 4% match
• Paid Time Off & 7 paid holidays
• Employee Assistance Program: Free confidential counseling and support
• Voluntary benefits: Pet insurance, identity theft protection, and more
• All PPE provided - safe and compliant workplace
• Continuing education opportunities