Dental Practice Leader: Patient Experience & Ops

Bright Direction Dental; Chicago (IL); On-site; USD 56,160 - 66,560; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Paid time off

Job summary

Bright Direction Dental in Skokie/Chicago, IL is seeking a Full-Time Practice Lead to oversee daily operations, patient experience, and financial health of the office. You will guide front desk staff, coordinate with clinicians, and ensure smooth scheduling, billing, and performance tracking across two locations in Illinois.

The role emphasizes leadership, organization, and exceptional communication to maintain a positive, efficient work environment and high patient satisfaction.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.

Responsibilities

• Lead day-to-day operations and performance of the practice.
• Monitor production and collections and support staff.
• Greet and check in patients in a professional and welcoming manner.
• Schedule, confirm, and adjust appointments.
• Post patient charges and collect payments accurately.

Skills

Front desk admin

Dental software

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Dental office software

Job description

Bright Direction Dental in Skokie/Chicago, IL is seeking a Full-Time Practice Lead to oversee daily operations, patient experience, and financial health of the office. You will guide front desk staff, coordinate with clinicians, and ensure smooth scheduling, billing, and performance tracking across two locations in Illinois.

The role emphasizes leadership, organization, and exceptional communication to maintain a positive, efficient work environment and high patient satisfaction.