Dental Patient Services Representative

Chapa-De Indian Health; Auburn (CA); On-site; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Paid time off & holidays

Retirement plan

Job summary

Chapa-De Indian Health in Auburn, CA is seeking a Dental Patient Services Representative to welcome patients, schedule appointments, verify insurance, and support front-office tasks.

You will help coordinate patient flow, collect payments, and maintain accurate records while protecting confidentiality under HIPAA. The role requires a high school diploma and strong communication in a fast-paced clinic environment.

Qualifications

• High school diploma, GED, or equivalent.
• Strong communication and customer service in a fast-paced environment.
• Understanding of HIPAA and patient confidentiality.
• Ability to work at Auburn and Grass Valley clinics.

Responsibilities

• Welcome patients, answer calls, schedule appointments, and support registration and check-out.
• Verify insurance eligibility, collect payments, and assist with patient financial information.
• Coordinate daily schedules, patient flow, referrals, waitlists, and front-office needs.
• Maintain accurate patient records and documentation while protecting confidentiality and following HIPAA requirements.

Skills

Effective communication

Customer service

HIPAA knowledge

Education

High school diploma or GED

Job description

Job Description

Help Our Community See Their Best and Live Their Best!

Join Chapa-De's Dental team as a Dental Patient Services Representative, where you'll be an important part of creating a welcoming and supportive experience for our patients. From scheduling appointments and assisting with insurance questions to coordinating patient flow and supporting our dental team, you'll help ensure patients receive compassionate, organized, and efficient care.

Hourly Pay: $23.00-$25.00

Schedule: Monday- Friday 8:45 AM - 4:45PM

Exceptional Benefits

• Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent coverage
• 17 days of PTO, 11 paid holidays, and 8+ paid sick days (1 hour earned for every 30 hours worked)
• Retirement plan with a 6% employer match
• Work alongside a collaborative team dedicated to providing person-centered care to our community.

What You’ll Do

• Welcome patients, answer calls, schedule appointments, and support registration and check-out.
• Verify insurance eligibility, collect payments, and assist with patient financial information.
• Coordinate daily schedules, patient flow, referrals, waitlists, and front-office needs.
• Maintain accurate patient records and documentation while protecting confidentiality and following HIPAA requirements.

Required Experience

What You’ll Bring:

• High school diploma, GED, or equivalent.
• Strong communication and customer service skills, with the ability to work effectively in a fast-paced environment.
• Understanding of HIPAA and patient confidentiality requirements.
• Ability to work at both the Auburn and Grass Valley clinics.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).

Keyword: Dental, Front-Office, PSR, Clinic, Receptionist, Auburn