Dental Patient Experience Lead

San Diego Periodontics & Implant Dentistry; San Diego (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

San Diego Periodontics & Implant Dentistry is seeking a Patient Care Coordinator to join a small, collaborative team in San Diego. The role focuses on patient communication, treatment coordination, and front-office operations, guiding patients from initial contact through consultation and treatment.

The ideal candidate is warm, organized, and an excellent communicator with strong follow-through. Dental experience is preferred but not required; training will be provided on periodontal and implant

Qualifications

• Excellent verbal and written communication skills.
• Warm, professional, patient-focused demeanor.
• Strong customer service skills and ability to build rapport.

Responsibilities

• Answer calls, emails, and texts promptly and professionally.
• Welcome patients and manage check-in/out.
• Coordinate appointments and maintain an organized schedule.
• Explain treatment recommendations and financial options to patients.
• Review treatment plans, costs, insurance, and payments with patients.
• Follow up on unscheduled treatment and overdue recalls.

Skills

Communication

Customer service

Multitasking

Attention to detail

Tech savvy

Follow-through

Tools

Archy

Job description

San Diego Periodontics & Implant Dentistry is seeking a Patient Care Coordinator to join a small, collaborative team in San Diego. The role focuses on patient communication, treatment coordination, and front-office operations, guiding patients from initial contact through consultation and treatment.

The ideal candidate is warm, organized, and an excellent communicator with strong follow-through. Dental experience is preferred but not required; training will be provided on periodontal and implant