Dental Patient Experience Coordinator

Advanced Dental Care of Austin; Austin (TX); On-site; USD 45,847,000 - 68,770,000; Full time

Benefits offered by this job

PTO

Paid Holidays

401(k)

Health insurance access

Training and growth opportunities

Job summary

Advanced Dental Care of Austin in Northwest Austin is hiring a Dental Patient Experience Coordinator for a full-time role. You will own the patient journey from first contact to checkout, ensuring a smooth, friendly and efficient experience.

The role emphasizes timely communication, accurate data handling, and proactive scheduling to keep the schedule full. Open Dental experience is a plus, and the team supports growth into leadership and coordination roles.

Qualifications

• Dental front office experience is strongly preferred.
• Experience with Open Dental is a plus.
• Love helping people and creating great experiences

Responsibilities

• Answer phones, texts, emails, and patient inquiries empathetically, promptly and professionally
• Greet patients warmly and manage check-in/check-out
• Convert new patient calls into scheduled appointments
• Schedule according to office templates and provider goals to keep it full
• Verify all pertinent patient information and record accurately
• Complete assigned administrative follow-up tasks on time
• Teamwork and Communication with everyone to enhance patient experiences
• Coachable and systems oriented
• High phone answer and new patient conversion rates
• Patients feel welcomed, informed, and cared for
• Schedules stay productive and organized
• Tasks are completed accurately with minimal follow-up

Skills

Front desk experience

People skills

Organization

Tools

Open Dental

Job description

Dental Patient Experience Coordinator in Northwest Austin | Full-Time | $16–24/hr DOE + Benefits + Growth

At Advanced Dental Care of Austin, we believe great dentistry starts before a patient ever sits in the chair—it starts with trust, relationships, and how people are treated.

We’re a well-established family dental practice in Northwest Austin, and we’re looking for a Patient Experience Coordinator who wants more than “just a front desk job.”

This Is a Great Fit If You

• Love helping people and creating great experiences
• Stay calm and organized when things get busy
• Take ownership instead of waiting to be told what to do
• Are coachable, reliable, and team-oriented
• Want to grow into scheduling, treatment coordination, or other leadership support roles over time

Dental front office experience is strongly preferred. Experience with Open Dental is a plus.

What We Offer

• $16–24/hour based on experience, paid every two weeks.
• PTO + Paid Holidays
• 401(k)
• Health insurance access
• Training, mentorship, and long-term growth opportunities

Our Core Values (CARE):

Continuous Improvement

• Accountability
• Relationships
• Excellence

Core Mission:

To create an exceptional patient experience while keeping the front office organized, productive, and relationship-focused.

This role owns the patient experience from first contact to checkout and helps drive schedule efficiency, patient retention, and team communication.

Core Responsibilities

• Patient Communication
  • Answer phones, texts, emails, and patient inquiries empathetically, promptly and professionally
  • Greet patients warmly and manage check-in/check-out
• Scheduling & Conversion
  • Convert new patient calls into scheduled appointments
  • Schedule according to office templates and provider goals to keep it full
• Administrative Accuracy
  • Verify all pertinent patient information and record accurately
  • Complete assigned administrative follow-up tasks on time
• Team & Culture
  • Teamwork and Communication with everyone to enhance patient experiences
  • Coachable and systems oriented
• What Success Looks Like
  • High phone answer and new patient conversion rates
  • Patients feel welcomed, informed, and cared for
  • Schedules stay productive and organized
  • Tasks are completed accurately with minimal follow-up