Dental Patient Coordinator/Dental Receptionist

Bee Happy Pediatric Dentistry; Newton (MA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Bee Happy Pediatric Dentistry in Newton, MA is seeking a polished, experienced Dental Patient Coordinator to manage front-office responsibilities and support a friendly, family-centered practice.

The role covers scheduling, insurance verification, claims processing, payments, and patient communications, with opportunities for growth and competitive hourly pay.

Ideal candidates have 1–2 years of dental front-office experience, CPR certification, excellent communication, and strong organization.

Qualifications

• 1–2 years of dental front-office experience.
• Experience with scheduling and appointment coordination.
• Familiarity with billing, payments, and patient accounts.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Reliable attendance and follow-through.
• CPR certification is required.

Responsibilities

• Welcoming patients and families in a friendly and professional manner.
• Answering and managing incoming phone calls.
• Scheduling, confirming, and coordinating patient appointments.
• Maintaining a productive and efficient daily schedule.
• Verifying dental insurance eligibility and benefits.
• Communicating insurance coverage and patient financial responsibility clearly.
• Submitting dental insurance claims and following up on outstanding claims.
• Processing payments and monitoring patient balances.
• Preparing and explaining treatment estimates.
• Following up with patients regarding overdue recall visits and unscheduled treatment.
• Maintaining accurate patient information and documentation.
• Coordinating with the doctor and clinical team throughout the day.
• Maintaining an organized, efficient, and professional front-office environment.

Skills

Dental front-office experience

Scheduling

Insurance processing

Communication skills

Organizational skills

Team player

Education

CPR certification

Job description

Pay: $25.00–$32.00 per hour, Competitive hourly compensation, with pay based on experience and qualifications.

Job Type: Full-time

Bee Happy Pediatric Dentistry is seeking a polished, experienced Dental Patient Coordinator to become an important part of our growing pediatric dental practice.

This position is ideal for someone who has prior dental front-office experience, enjoys working with families, and is comfortable managing scheduling, insurance, patient accounts, and day-to-day front-office responsibilities.

We are looking for a team member who is dependable, organized, warm with patients, and able to take initiative without needing constant direction.

What You Can Expect

• Competitive hourly compensation of $25.00–$32.00 per hour
• Pay based on dental experience, skills, qualifications, and responsibilities
• Opportunity for additional compensation based on performance and contribution
• Paid holidays, including Thanksgiving, Christmas, and New Year’s Day
• Continuing education and professional development opportunities
• Free on-site parking
• Opportunities for increased responsibility and financial growth as the practice expands
• Rotating extended weekends, with occasional scheduled Friday-through-Monday time off

Your Role

As a Dental Patient Coordinator, you will help create a welcoming and organized experience for our patients and families while supporting the daily flow of the practice.

Responsibilities include:

• Welcoming patients and families in a friendly and professional manner
• Answering and managing incoming phone calls
• Scheduling, confirming, and coordinating patient appointments
• Helping maintain a productive and efficient daily schedule
• Verifying dental insurance eligibility and benefits
• Communicating insurance coverage and patient financial responsibility clearly
• Submitting dental insurance claims and following up on outstanding claims
• Processing payments and monitoring patient balances
• Preparing and explaining treatment estimates
• Following up with patients regarding overdue recall visits and unscheduled treatment
• Maintaining accurate patient information and documentation
• Coordinating closely with the doctor and clinical team throughout the day
• Helping maintain an organized, efficient, and professional front-office environment

Qualifications

Required:

• At least 1–2 years of dental front-office experience
• Experience with dental scheduling and appointment coordination
• Familiarity with billing, payments, and patient accounts
• Excellent verbal and written communication skills
• Strong organizational and multitasking skills
• Reliable attendance and strong follow-through
• Professional, positive, and team-oriented attitude
• Current CPR certification

Preferred:

• Strong understanding of dental insurance and claim processing
• Experience discussing treatment estimates and financial responsibilities with patients

The Person We Hope to Find

We are looking for someone who takes pride in their work and understands that the front desk plays an essential role in the success of a dental practice.

The ideal candidate is proactive, organized, and able to recognize what needs attention. You should be comfortable prioritizing responsibilities, following through on tasks, and communicating confidently and compassionately with parents and families.

We especially value someone interested in a long-term position who would like to grow with the practice and become a trusted member of our team.

At Bee Happy Pediatric Dentistry, we strive to make every family feel genuinely welcomed and cared for—from the first phone call to checkout.

If you are an experienced dental front-office professional looking for a supportive practice where your work is noticed and valued, we would be happy to hear from you.