Dental Patient Concierge & Care Coordinator

Affordable Care, LLC; Hattiesburg (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Affordable Dentures &Implants in Hattiesburg, MS is seeking an experienced Dental Front Office Coordinator, Receptionist, or Treatment Coordinator to be the first point of contact for our patients. You will welcome patients, manage check-in/out, and coordinate scheduling and recalls.

You will verify dental insurance benefits, discuss treatment plans and financing options, collect payments, and help maintain accurate EHR/EMR records in a fast-paced dental practice.

Qualifications

• High school diploma or equivalent required.
• Experience in a dental office and treatment coordination preferred.
• Knowledge of dental insurance verification, benefit breakdowns, and predeterminations.
• Experience discussing treatment estimates and patient financing.
• Familiarity with dental practice management software (Dentrix preferred).

Responsibilities

• Welcome patients and provide a warm, professional first impression.
• Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations, estimated patient financial responsibility, and financing options.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable (A/R) and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions regarding appointments, treatment, insurance, and payments.
• Maintain accurate electronic dental records (EHR/EMR), patient charts, consent forms, and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure an efficient patient flow.

Skills

Front desk coordination

Insurance verification

Treatment coordination

Scheduling

Billing & AR

Customer service

Multitasking

Communication skills

Bilingual

Education

High school diploma or equivalent

Tools

Dentrix

Eaglesoft

Open Dental

Curve Dental

Job description

Affordable Dentures &Implants in Hattiesburg, MS is seeking an experienced Dental Front Office Coordinator, Receptionist, or Treatment Coordinator to be the first point of contact for our patients. You will welcome patients, manage check-in/out, and coordinate scheduling and recalls.

You will verify dental insurance benefits, discuss treatment plans and financing options, collect payments, and help maintain accurate EHR/EMR records in a fast-paced dental practice.