Dental Patient Care Coordinator — Growth & Patient Experience

Beacon Oral Specialists; Winchester (VA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Referral Program

Job summary

Beacon Oral Specialists in Winchester, VA is seeking an experienced Patient Care Coordinator to join our growing practice. You will provide excellent customer service to patients and referring offices while supporting the front desk and clinical team.

The role involves coordinating surgical schedules, verifying insurance, collecting deposits, answering calls, and guiding patients through treatment plans with professional communication and attention to detail.

Qualifications

• High school diploma or equivalent.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Understanding of dental and medical insurance.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Professional voice inflection and eye contact.
• Professional business attire and phone etiquette.
• Proficient in basic math and accounting.

Responsibilities

• Provide quality care and attention to patients, referring offices and team.
• Assist patients in all phases of care.
• Act as primary contact for assigned referring doctors.
• Discuss patient care and answer questions regarding treatment.
• Follow-up with patients for missed, broken appointments and unscheduled treatment.
• Contact patients prior to surgery to collect payment deposits and answer questions.
• Assist in answering inbound calls when all other employees are not available.
• Schedule surgical appointments according to practice goals and blocks.
• Follow up on unscheduled treatment plans.
• Respond to needs of assigned RD's and office staff.
• Coordinate doctor meetings, respond to patient questions and requests.
• Maintain patient charts: ensure forms are signed.
• Verify Insurance.
• Review consultation charges and enter into computer.
• Back up to other co-workers (Reception, PCC, Scheduler, Finance, Manager).
• Any other duties assigned.

Skills

Customer service

Written communication

Verbal communication

Professional demeanor

Phone etiquette

Mathematical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Beacon Oral Specialists in Winchester, VA is seeking an experienced Patient Care Coordinator to join our growing practice. You will provide excellent customer service to patients and referring offices while supporting the front desk and clinical team.

The role involves coordinating surgical schedules, verifying insurance, collecting deposits, answering calls, and guiding patients through treatment plans with professional communication and attention to detail.