Patient Care Coordinator

Beacon Oral Specialists; Winchester (VA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Referral Program

Job summary

Beacon Oral Specialists in Winchester, VA is seeking an experienced Patient Care Coordinator to join our growing practice. You will provide excellent customer service to patients and referring offices while supporting the front desk and clinical team.

The role involves coordinating surgical schedules, verifying insurance, collecting deposits, answering calls, and guiding patients through treatment plans with professional communication and attention to detail.

Qualifications

• High school diploma or equivalent.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Understanding of dental and medical insurance.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Professional voice inflection and eye contact.
• Professional business attire and phone etiquette.
• Proficient in basic math and accounting.

Responsibilities

• Provide quality care and attention to patients, referring offices and team.
• Assist patients in all phases of care.
• Act as primary contact for assigned referring doctors.
• Discuss patient care and answer questions regarding treatment.
• Follow-up with patients for missed, broken appointments and unscheduled treatment.
• Contact patients prior to surgery to collect payment deposits and answer questions.
• Assist in answering inbound calls when all other employees are not available.
• Schedule surgical appointments according to practice goals and blocks.
• Follow up on unscheduled treatment plans.
• Respond to needs of assigned RD's and office staff.
• Coordinate doctor meetings, respond to patient questions and requests.
• Maintain patient charts: ensure forms are signed.
• Verify Insurance.
• Review consultation charges and enter into computer.
• Back up to other co-workers (Reception, PCC, Scheduler, Finance, Manager).
• Any other duties assigned.

Skills

Customer service

Written communication

Verbal communication

Professional demeanor

Phone etiquette

Mathematical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Location: Winchester Oral Surgery, Winchester, VA

Job Title: Patient Care Coordinator

Job Type: Fulltime

Job Summary:

Are you looking for a company that you can call home and have opportunities to grow? We are looking for an experienced Patient Care Coordinator to join our growing practice. We pride ourselves on guiding our staff in the right direction to not only learn but also get hands‑on training to move forward within the company. Responsible for providing excellent customer service to assigned dental offices and patients.

Job Description:

• Provide quality care and attention to our patients, referring offices and team.
• Assist patients in all phases of care.
• Act as primary contact for assigned referring doctors.
• Discuss patient care and answer any questions regarding treatment.
• Follow-up with patients for missed, broken appointments and unscheduled treatment.
• Contact patients prior to surgery to collect payment deposits and answer any question.
• Assist in answering inbound calls when all other employees are not available.
• Schedule surgical appointments according to practice goals and blocks.
• Follow up on unscheduled treatment plans.
• Respond to needs of assigned RD's and office staff.
• Coordinate doctor meetings, respond to patient questions and requests.
• Maintain patient charts: ensure required forms are accounted for and signed.
• Verify Insurance.
• Review consultation charges and enter into computer.
• Back up to other co-workers (Reception, PCC, Scheduler, Finance, Manager).
• Any other duties assigned.

Required Qualifications:

• High school diploma or equivalent required.
• Proficient in Microsoft office applications including Word, Excel, and Outlook.
• Understanding of dental and medical insurance.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Professional voice inflection and direct eye contact.
• Professional business attire, appearance, and phone etiquette.
• Belief in practice treatment and fees.
• Proficient in basic math and accounting skills.

Preferred Qualifications:

• Experience working in a dental or healthcare setting preferred.
• Experienced in WIN/OMS preferred.

Schedule:

• Monday – Friday, 8 hour shift

Benefits:

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Referral Program

Special Requirements:

• Working on-site is essential to the function of this position.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
• Ability to sit behind a desk approximately 50% of the workday required.
• This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.

Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.